1. boxer13's Avatar
    I'm thinking of getting the Keyone. I see Sprint has the Total Equipment Protection Plus but I'd rather avoid that. So who handles the warranty? Contact Sprint or BBMobile?

    Posted via CB10
    01-19-18 04:17 PM
  2. jdcbomb's Avatar
    it's completely through Sprint...as I found out recently when Sprint replaced my device for free (with TEP)
    05-07-18 07:45 AM
  3. Jeff325525's Avatar
    I also could only get the device replaced through TEP. Despite the problem being clearly a Sprint network issue IMO. My phone was still under manufacturer warranty, but no way to resolve without TEP. I hate paying for it though, but plan to keep it for several months.
    07-30-18 12:33 PM
  4. jdcbomb's Avatar
    Apparently if you insist whatever you have is a hardware issue, BB Mobile (TCL) may replace it...only one confirmed report of this by another Sprint user

    I've been using the K1 for a few months now on Sprint and found their network to be solid where I work and at home. No real signal issues.

    The main problem right now is certain units, when a new firmware is received, lose all LTE permanently. I also had TEP and glad I used it to get a fast replacement. Funny thing it's the same HW24 version as the other unit...but just happy it's working fine on LTE.
    08-02-18 12:15 PM

Similar Threads

  1. Rogers BlackBerry KEYone update scheduled for January 22
    By CrackBerry News in forum CrackBerry.com News Discussion & Contests
    Replies: 3
    Last Post: 01-26-18, 06:13 PM
  2. KEYone Notes app question
    By DBJS in forum BlackBerry KEYone
    Replies: 12
    Last Post: 01-21-18, 04:36 AM
  3. Question about Keyone
    By georgethegreek in forum BlackBerry KEYone
    Replies: 7
    Last Post: 01-21-18, 02:10 AM
  4. Strongly might get a KeyOne but have questions
    By boxer13 in forum BlackBerry KEYone
    Replies: 16
    Last Post: 01-20-18, 09:50 PM
  5. new keyone thought
    By grandam30 in forum BlackBerry KEYone
    Replies: 2
    Last Post: 01-19-18, 03:55 PM