12-18-09 02:15 AM
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  1. KD8CPP's Avatar
    I don't see why everyones complaining. Yes, I use my phone for work, yes it's important, but no, I'm not concerned about a credit to my account. Outages happen, big deal. And actually, I enjoyed not having my email buzz me every 3 mins

    Posted from my CrackBerry at wapforums.crackberry.com
    10-19-09 01:32 PM
  2. monkeee2002's Avatar
    I don't see why everyones complaining. Yes, I use my phone for work, yes it's important, but no, I'm not concerned about a credit to my account. Outages happen, big deal. And actually, I enjoyed not having my email buzz me every 3 mins

    Posted from my CrackBerry at wapforums.crackberry.com
    I want a credit. I also want the highway district to pay me back for all the gas I waste idling at red lights it's not MY fault the light is red, why should I have to pay?
    10-19-09 02:47 PM
  3. Jo_795's Avatar
    wow i cant believe how many people actually call about getting a credit for an outage . sprint is already cheap as it is and you want to pull an arm and a leg seriously?...
    10-19-09 03:33 PM
  4. leprechaunshawn's Avatar
    Personally I think we do deserve a bill credit. We pay a lot of money for our BlackBerry service. With the amount of $$ I spend I don't feel that it is unreasonable of me to expect it to work all the time. And when it doesn't work I think its totally fair that I shouldnt have to pay for the time it isnt working.

    On that note, I contacted Sprint today via the chat option on Sprint.com. The first rep I spoke to wouldnt do anything for me. He escalated me to a "supervisor" who offerred me 50 anytime minutes. When I said no to that and threatened to email dan@sprint.com she offerred me $2.00. That's right I said $2 whole dollars. I have 2 BB's on my account and she said that since I'm paying $30 per month for each BB she could offer me $1 for each. I told her that was insulting after all the time I had already invested in chatting with these 2 reps. I emailed Dan@sprint.com and got an auto reply that they received my message, we'll see how that plays out.
    10-19-09 05:16 PM
  5. Jo_795's Avatar
    you guys are over exeragerated im not going to bother reply to this one^^^ you sound like you just want any discount you can get regardless if its not even a legit reason. I might as well call my AT&T provider when the internet goes down for a bit since its suppose to BE ON 24.7 360 A Year and get a credit since technology never fails?..
    10-19-09 05:21 PM
  6. kkwus74's Avatar
    is the network still down?......im not able to use any data applications as of right now
    10-19-09 05:23 PM
  7. HandsomePrince's Avatar
    you guys are over exeragerated im not going to bother reply to this one^^^ you sound like you just want any discount you can get regardless if its not even a legit reason. I might as well call my AT&T provider when the internet goes down for a bit since its suppose to BE ON 24.7 360 A Year and get a credit since technology never fails?..
    I disagree with you regarding the particular issue of data network failure and some form of recompensation for that. The reason being that many people use their BBs for business/work (myself included); and when the network goes down..productivity gets shot. But you know; you don't have to be a 'business' user per se; even if you're just a consumer; period...it matters.

    A customer deserves what is paid for and for what is expected..ESPECIALLY when it's regarding services that cost a pretty penny (it adds up over time). When customers act complacent regarding a network failure like this; the wireless provider will become complacent as well. It's one thing to give your customers a heads up regarding an intentional network downtime for uprgrade and maintenance; but when it's unintentional...the carrier still has to suck up the negative side effects by offering its customers some form of restitution (however minor or major it may be).
    10-19-09 05:46 PM
  8. plunkingtom's Avatar
    This thread needs to be closed… the outage is over. It is now way off topic.
    10-20-09 09:51 AM
  9. acrandall's Avatar
    I seem to be having this problem this morning - not earlier in the week when everyone else did......
    10-24-09 09:31 AM
  10. Yoopy's Avatar
    I am also having problems today with my internet and messenger. It takes about 20 minutes for an IM to go through. I didn't have problems last week but me (Tour) and husband (Curve 8330) both have problems today.
    10-25-09 11:41 PM
  11. BornNarcotic's Avatar
    We have had data and service issues for quite some time now.

    I purchased the Blackberry 8330 Curve (about 6 months ago), and started to enjoy it for the first month. Since then I have had nothing but data and service issues with sprint. I have been told that EVDO is not available in this area, by sprint. However, EVDO was showing up on my phone when I first got it, and was possibly a testing phase. This was the only explanation they could give me.

    I have gone back to the sprint store several times and they have reset and wiped my phone, stating "this should fix your data issues".

    Several weeks ago they sent me an Airave, free of charge. It boosted my signal coverage, but I'm still have to repeat myself due to breaking up and dead silence, and continual inconsistent data coverage (regardless of what cell phone I use).

    They now have had an open ticket for 10 days, and to top it off, today I couldn't even make a phone call. I kept getting an invalid error message after I dialed. The only call I could make was to Sprint (go figure).
    I finally get in touch with Sprint Blackberry Tech support, after being transferred 4X and having to repeat the same problem everytime.

    Finally after speaking with the advanced tech support guy. He was even dumbfounded by all the changes, comments and other testing done by sprint....that even he didnt know what to do.... apparently all the errors were reading "unknown".

    So, he decides to reset and wipe my phone back to its original configuration... again!

    Now all I have 1x service with no data and they are telling me that EVDO service will be availble in your area in Feb 2010.

    My only hope is that someone in the corporate office actually does something to fix this crappy service that I pay almost $200 a month for. (Did I mention I have been with them for over 8 years). What a great way to treat your customers.

    Man am I pissed off!!!
    12-12-09 12:51 AM
  12. Jo_795's Avatar

    My only hope is that someone in the corporate office actually does something to fix this crappy service that I pay almost $200 a month for. (Did I mention I have been with them for over 8 years). What a great way to treat your customers.

    Man am I pissed off!!!
    Im having a hard time believing this.. so it basically took you 8 years to find out that you never had EVDO ....
    12-12-09 10:48 AM
  13. BornNarcotic's Avatar
    I apologize if I wasn't very clear, but it is in-fact very true. It's possible you may have misunderstood or didn't read the OP correctly.
    As I stated, I have only had my BB for about 6 months, and been a Sprint customer for 8 years.
    We never encountered problems like this until after I had switched to a BB phone.

    I find it very believable, but unfortunate that Sprint would do such a thing, as to sell a phone that requires EVDO in a non-EVDO area. I guess they would rather make the sale, than to worry about the quality of the services they are stating they supply. I guess I should have done more research, prior to getting my BB. Rather than just relying on Sprint.

    I did speak with a BB Tech Specialist, and he pointed out that we are in a poor coverage area (Not to mention a non-EVDO area). All of which is now being addressed by the corporate office and should be resolved by Feb next year.

    Since my last post. My case has been assigned to a Management Group with Sprint after telling them we are considering closing our accounts.
    They now suggested getting us Nextel phones (which is excellent coverage in our area), which in turn they will give us free of charge, and compensate us for the lack of service; or let us out of our contract with no fees.

    I'm considering the HTC Touch Pro 2, but unsure of its capabilities, and problem areas.

    Does anyone have any recommendations on any of the Nextel touch phones?

    Posted from my CrackBerry at wapforums.crackberry.com
    12-18-09 02:15 AM
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