1. Jacky_canada's Avatar
    Should I contact Rogers or BlackBerry?

    Posted via my sexy BB Passport
    03-18-15 07:56 PM
  2. Jacky_canada's Avatar
    BTW, I have it from Rogers three months ago.

    Posted via my sexy BB Passport
    03-18-15 07:58 PM
  3. habs_fan's Avatar
    You contact rogers

    Posted via CB10
    03-18-15 08:11 PM
  4. Jacky_canada's Avatar
    You contact rogers

    Posted via CB10
    Thanks.

    Posted via my sexy BB Passport
    03-18-15 08:23 PM
  5. Lostonline's Avatar
    Insist a new device, no referb.
    03-18-15 09:54 PM
  6. mad_mdx's Avatar
    Insist a new device, no referb.
    They will not give him a new device that easily.
    Past the one month (14 days in canada) they are jerks about that.

    But the trick is to get the refurb and then immediately call and tell them it's also defective. They will send a brand new one.

    DO NOT TRUST the refurbished device. It's ridiculously inconsistent as far as the work that has been done to it.
    03-19-15 08:43 AM
  7. Jacky_canada's Avatar
    Thanks for the tips, will practice them and see what will happen.

    Posted via my sexy BB Passport
    03-19-15 06:03 PM
  8. Jacky_canada's Avatar
    Went to a Rogers' shop and they told me it is ok and the screen is functional, and assumed it caused because I probably dropped it to the ground.



    Posted via my sexy BB Passport
    03-19-15 07:05 PM
  9. Jacky_canada's Avatar
    I will dump this stupid company.

    Posted via my sexy BB Passport
    03-19-15 07:06 PM
  10. K EV's Avatar
    Went to a Rogers' shop and they told me it is ok and the screen is functional, and assumed it caused because I probably dropped it to the ground.



    Posted via my sexy BB Passport
    I had similar issues with another provider and it's not Rogers who decides what happened to your phone it's BlackBerry who access it. Find a corporate store and take it in and tell them you want to send it to blackberry for repair ,as Rogers doesn't validate warranties BlackBerry does and yes you have a 1 year warranty with BlackBerry but unfortunately it has to be sent in by Rogers. And yes they may fix it but most likely you will get a refurbished one. Rogers is just the middleman and they don't use their stock to replace your defective phone it will be blackberry stock.

    Posted via CB10
    03-23-15 03:39 PM
  11. Lostonline's Avatar
    Don't waste any more time going into a store. Those min wage kids have no idea what customer service is, nor how to deal with you. You'd be cutting into their FB and snapchat time.

    Call Rogers, and tell them you have a defective device and you need it taken care of.

    They will have instructions for you, or will ship a temp device with a return box.
    03-23-15 04:05 PM
  12. Winescope's Avatar
    FWIW, best experience with Rogers customer support for these types of things is through the phone and asking for a supervisor.
    04-06-15 11:38 AM
  13. Jacky_canada's Avatar
    Finally it gave a refurbished unlocked BlackBerry. One stupid salesman dropped my replaced one when took from the drawer in the shop, there is dent on the frame but said nothing to me.

    Posted via CB10
    04-12-15 03:37 PM

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