11-20-09 01:40 PM
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  1. Artemis68's Avatar
    Reading the terms is just something they do when you sign another contract because it eliminates liablity. that's totally different.

    When it comes to getting a PLAN, those are outlined on the T-Mobile website and you should be aware of them and their terms. No fine print. Just read the site.
    11-10-09 02:06 AM
  2. Diabeetus Man's Avatar

    3) I live in cincinnati ohio, and in 2008 we were told we'd be 3G by 08/09 well 2011 is about 50 days and the CS rep told me that they have no clue when
    umm... what year is it?
    11-10-09 02:20 AM
  3. jamestbrewer's Avatar
    smell what you want, i have a PC @ work and when my phone isn't ringing i'm allowed to post anything, surf anything, do anything on my work PC i want... look at all of my post and find me a 3 post made after 6pm EST that weren't posted via WAP....
    Are you allowed to check out cell phone plans when your phone isn't ringing or is that excluded from anything? If it is against the rules would you be able to check out details about said plans via WAP or is that blocked by TMo on your plan? Do they have public libraries with internet access in Cincinnati or are those blocked too? What about TMo stores, wait, they must only be open when you're working. Yep, the blame definitely falls in TMobiles hands, I mean its not like you could have asked them to send you a copy of the terms to your house or anything.

    Wait, how do you even know the prices of phones with such little internet access? Oh, when you say you can surf anything at work, does that include porn, cuz if so, you must have the best job ever.
    11-10-09 04:42 AM
  4. syb0rg's Avatar
    Are you allowed to check out cell phone plans when your phone isn't ringing or is that excluded from anything? If it is against the rules would you be able to check out details about said plans via WAP or is that blocked by TMo on your plan? Do they have public libraries with internet access in Cincinnati or are those blocked too? What about TMo stores, wait, they must only be open when you're working. Yep, the blame definitely falls in TMobiles hands, I mean its not like you could have asked them to send you a copy of the terms to your house or anything.

    Wait, how do you even know the prices of phones with such little internet access? Oh, when you say you can surf anything at work, does that include porn, cuz if so, you must have the best job ever.
    yes we are allowed - but we don't - we have mixed company employees.... i've learned that most of the people have no problems. with loaded.co.uk.
    11-10-09 09:24 AM
  5. Brandon26pdx's Avatar
    1)


    as far as Pricing goes, my wife and i are seriously thinking of going to VZW... 1,400 minuets, unlimited data/text, and unlimited calls to any 10 numbers for about 15$ more than im paying now. And i've already got a Moto 'Droid laying out for me and my wife has 9630 laying out for her.... and VZW is offering us a 17% discount per month for the length of time we are with them, due my wife's employer.... Better phone that T-mobile can offer, with better 3G coverage .....seems like a win win...
    Okay so go to VZW then. Lots of people (including my own dad) swear by them and worship at the altar of everything Big Red.

    Just to let you know though, VZW's "unlimited data" plan is not really unlimited.

    And you should probably also know they're raising their termination fee to $350 on smartphones on 11/15.

    T-mobile pisses me off too sometimes but you'd couldn't drag me back kicking and screaming to Verizon.
    11-10-09 12:38 PM
  6. K Bear's Avatar
    My question is, why couldn't you have waited to upgrade/change your contract during normal business hours and when you had internet access. You stated you have access at your liberty at work between customers, why not wait until then, read the terms, and then make the upgrade/change to your account. That would have saved you the whole mess to begin with since you did not have internet access at home and Berry's don't support T-Mo's homepage.
    11-10-09 01:05 PM
  7. Denise in Los Angeles's Avatar
    I have no problems with T-Mobile but I make sure to know what I am doing with my account before making any changes, because ultimately, I have to pay for what I change.
    11-10-09 01:56 PM
  8. syb0rg's Avatar
    My question is, why couldn't you have waited to upgrade/change your contract during normal business hours and when you had internet access. You stated you have access at your liberty at work between customers, why not wait until then, read the terms, and then make the upgrade/change to your account. That would have saved you the whole mess to begin with since you did not have internet access at home and Berry's don't support T-Mo's homepage.
    honestly, i could of waited a day. but my wife is due tomorrow with her/my/our first born and i wanted to make sure that we had the most minuets available, so when i call EVERY member of our families i don't burn up and get stuck with 300$ in overages fees. and the doctor was planning on a early birth, so i didn't want to wait and risk the gamble. and when that baby gets here i know the "rate plan" and looking it would go out of the window.
    11-10-09 02:37 PM
  9. Denise in Los Angeles's Avatar
    honestly, i could of waited a day. but my wife is due tomorrow with her/my/our first born and i wanted to make sure that we had the most minuets available, so when i call EVERY member of our families i don't burn up and get stuck with 300$ in overages fees. and the doctor was planning on a early birth, so i didn't want to wait and risk the gamble. and when that baby gets here i know the "rate plan" and looking it would go out of the window.
    Then, don't blame T-Mobile or Customer Service when you were the one who didn't want to wait.
    11-10-09 04:25 PM
  10. syb0rg's Avatar
    Then, don't blame T-Mobile or Customer Service when you were the one who didn't want to wait.
    I'm not putting 100% of the blame on them- My whole beef is the
    problem) i asked for every little detail because i knew i wasn't a PC/Mac nor was i at the store.

    T-Mobile did not offer nor tell me EVERY little detail after i flat out asked them. that is my whole beef.
    11-10-09 05:19 PM
  11. SevereDeceit's Avatar
    Then, don't blame T-Mobile or Customer Service when you were the one who didn't want to wait.
    I couldn't of said it better myself, I've been following this threead since yesterday and was waiting for the OP to give the real reason, he did. Case closed...
    11-10-09 05:23 PM
  12. Denise in Los Angeles's Avatar
    I'm not putting 100% of the blame on them- My whole beef is the
    problem) i asked for every little detail because i knew i wasn't a PC/Mac nor was i at the store.

    T-Mobile did not offer nor tell me EVERY little detail after i flat out asked them. that is my whole beef.
    Having a beef with T-Mobile is wrong if you expect to be told every little detail. Grow up and realize that no where in life will some one read you an entire contract.
    11-10-09 05:40 PM
  13. Brandon26pdx's Avatar
    Okay, I think we heard the real reason he's wound up over something so rediculous.
    11-10-09 07:11 PM
  14. berryite's Avatar
    Okay, I think we heard the real reason he's wound up over something so rediculous.
    This thread needs to die.
    11-10-09 09:17 PM
  15. solokamgs's Avatar
    tmobile have serve my needs. great company.
    11-10-09 10:18 PM
  16. NorrisCell's Avatar
    Wow, this escalated quickly.

    A few things for the OP:

    - "Anything I need to know?" is an extremely vague question. It makes no specific requests on what is important to you. It's no different than the people that come in to my store and say "What does this phone do?". Do you expect me to start off with "Well, it has an alarm clock, calculator, caller ID, it stores 250 names..."? Would you be upset if I don't tell you the resolution of the camera? You must be specific, and your question was anything but.

    - If you felt you needed to know every little detail, and were obviously worried enough about it to ask, I see no reason why you did it without verifying the info yourself. You care enough to complain after the fact, but not enough to do your own research prior to? Not that the birth of your child isn't important, but you made a rash decision.

    - I'm not sure what exactly you were looking for from TMO. They "only" offered to end your contract that day, which is a lot better than saying "Tough, you're stuck". What resolution were you looking for, with regards to them not trying to keep you? Switching you back to another plan is impossible in the billing system, so that's out. Did you even ask for an alternate resolution? In essence, they gave you what you appeared to want, which was the opportunity to go to another provider. If you aren't specific, you don't get what you want.

    - If you don't need 3G coverage, your entire paragraph about the 3G was pointless. It was just another thing to complain about. I've said this before, I'll say it again. A rep giving you the information they are given is not lying to you. It's technology. Things happen. Time frames change. Why get all riled up over something you don't need?

    A lot of other statements you made are subjective, and cannot be addressed.
    11-10-09 11:59 PM
  17. berryite's Avatar
    A lot of other statements you made are subjective, and cannot be addressed.
    Great post Norris. As usual.
    11-11-09 01:54 AM
  18. JackTrade's Avatar
    So explain something to me...

    You don't have a computer, but you're on the forums.

    Cry me a river.

    I truly don't believe you were as "misinformed" as you say you were. Obviously you pay enough to have a BlackBerry WITH INTERNET. You could have easily visited the forums for reviews, OR GONE DIRECTLY TO T-MOBILE'S WEBSITE, from your Berry.

    I smell BULLSH!IT.
    Definitely Swag'd You!!

    I smell BULLSH!T 2
    11-11-09 02:10 AM
  19. Seph1Cloud's Avatar
    1) if people don't know the system - they should answer the phone
    2) when i went into VZW i asked the - how much out the door and how much per month - no punches, and they told me. flat out - no questions .... didnt seem that hard.
    I'm gonna assume you meant that they *shouldn't answer the phone (?)

    I'm also gonna assume that by you saying that you "went to VZW" that you actually went into a store (?)

    You will always get better service face to face than you will over the phone. AND salesmen (in person), regardless of which company, will try harder for a new customer than an over the phone CSR will, any day.

    Now, quit your crying, I don't see why you want to keep complaining about the incident, its not like you're making a difference anyway.
    11-12-09 06:23 PM
  20. berryite's Avatar
    Now, quit your crying, I don't see why you want to keep complaining about the incident, its not like you're making a difference anyway.
    If we all stop replying to this thread, it will fade away and die a long over-due death.
    11-12-09 06:36 PM
  21. NorrisCell's Avatar
    You will always get better service face to face than you will over the phone.
    This is unfortunate, but true. With every cellular carrier I have sold, care reps have misinformed customers at one point or another. It's frustrating for the customers to get the run around, and it's frustrating for me to be the one that says "You were told wrong"
    11-13-09 02:57 AM
  22. ennTOXX's Avatar
    arguing on the internet is like the special olympics, not matter who wins they're all ********.
    11-13-09 06:11 PM
  23. Ami.'s Avatar
    my contract is up sweetie..... i have no reason to sue T-Mobile. i have no grounds to sue them on. they've done nothing esp. not tell me all of the details. i'd look like a real ***** for trying to sue the for "hiding details."
    Don't call me Sweetie. That's degrading.
    Also, if you have a computer at work, and you can do magical things with it, I still just hear b!tching on your side, YOU STILL COULD HAVE OBTAINED YOUR INFORMATION HERE.

    You seem to have gone to better pastures with your Droid. I reccommend this thread be closed.
    11-14-09 12:06 PM
  24. Ami.'s Avatar
    arguing on the internet is like the special olympics, not matter who wins they're all ********.
    That's your opinion, but watch your mouth - you could be offending someone with that kind of comment.
    11-14-09 12:07 PM
  25. berryite's Avatar
    I reccommend this thread be closed.
    This thread should have been closed long ago. It is an utter waste of time.
    11-14-09 06:14 PM
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