I purchased a new blackberry storm 9530 online for my upgrade. I received it and it had 2 dots on the box: a small green one and a big yellow one. When I opened it and lifted the back cover to put the battery in it, it was dirty and there were scribbles in marker. I'm guessing it's refurbished. Will they do anything for me at the store? I purchased a new phone and want a new phone. Will they give me problems? I called them and they didn't help much.