1. jrock6's Avatar
    I lost my power to my phone while doing a software update will I lose all my contacts?
    12-01-09 04:19 PM
  2. jrock6's Avatar
    I did a wireless software update when it prompted me.
    12-01-09 04:21 PM
  3. SevereDeceit's Avatar
    Is there any error code displayed on the screen? Do you have a recent backup of the device?
    12-01-09 04:22 PM
  4. jrock6's Avatar
    It was in the middle of backing up the device and it went back to the same percentages that it was at before it turned off. As soon as i turned it on i saw the home screen and it wasn't how I had it before but it went right back to the update on its own.
    12-01-09 04:24 PM
  5. SevereDeceit's Avatar
    Ok, when you do the wireless update it downloads the OS first, then prompts you to install the downloaded software. Keep the device plugged in when you do a wireless update, just in case this happens...
    12-01-09 04:27 PM
  6. jrock6's Avatar
    do you know if I lost everything on my phone or might it still be there when its done? and is its been about 30 min and its going nowhere (the percentages)
    12-01-09 04:28 PM