you need to call customer service and have them flag your account for a PRL update. the newer phones can update OTA but the curve i dont think can. if you can you have to go into the connection manager and press your bb button and update preferred list. either way will get it done.
Once again, it depends on the CSR that you get. I was told that CSRs aren't able to flag your account, and that you must either have received a text from Sprint and dial *2 to have it happen automatically, or to go to a corporate store. As other people have had their accounts flagged for a PRL update, I am calling BS and will have to try another CSR another day. I was, however, told that there had been 61 reported tower outages in my area in the past month. When I asked for clarification, I was told there are four towers in my immediate area and that all four had been reported as not functioning correctly - a total of 61 reports covering the four towers in question - in the past month. He said they are all scheduled for repair this month. HELLO -- no wonder I have been having crappy coverage lately. I was offered the airave - at a charge of $99.99 for the unit and $4.99/mo. If I could get the unit for free, I would gladly pay the monthly charge. I am even considering paying for the unit, but it kind of irks me that others have gotten it free with the monthly charge waived. Oh well...maybe I will try again another day, and I may eventually decide to just pay for the unit...
Call Sprint *2, Tell them you want to Update your PRL they will flag your account, then you hang up and Call back, Watch your Screen and it will Say updating PRL once completed hang up and your done.
For those With the HERO or Tour you can go into your settings and Update PRL from the Device
The update is usually available by *2 and it will say there is a update. This updates your devices ability to find new or reworked towers in your area. I did the *2 and nothing was available for me.
The update is usually available by *2 and it will say there is a update. This updates your devices ability to find new or reworked towers in your area. I did the *2 and nothing was available for me.
You have to talk to a rep and have them flag your account for the update
same here... i tried again today.. and nothing.. wierd?? a rep told me on the phone saying if the phone needs the prl update it will do it if not then it doesnt:?
I got my account flagged for the update last night,did it and it only gave me 60654...wonder what gives with that
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Originally Posted by Jo_795
same here... i tried again today.. and nothing.. wierd?? a rep told me on the phone saying if the phone needs the prl update it will do it if not then it doesnt:?
same here as well...tried it on mine and my wife's phone, same thing..just stayed at 60654....oh well
