My Own Personal BB Outage
So yesterday when I got home I noticed that I was unable to send/receive any BB Messages ... I immediately went into repair mode ... battery pull ... didn't work ... resent service books ... didn't work ... tried to register on the BB network ... didn't work ... tried to restore the BB from a backup made yesterday ... that didn't work ... got online with AT&T tech chat ... after I was treated like a child that didn't know how to use his BB ... the tech said I'd have to call so they could escalate it to RIM ... I called and the new tech said that she couldn't just transfer me to RIM so we tried everything over again ... ended up doing a complete wiping of the device :( (luckily I had backed up just yesterday!) ... during the wipe the call to AT&T "mysteriously" ended ... the device was working fine after the wiping ... I then proceeded to restore my device from the backup ... but mini opera,jivetalk and BB smart email viewer was not put back on my BB ... so now I'm left with a few unanswered questions that have me scratching my head ...
1) what the heck caused my BB to suddenly stop working on the BB network ...
2) why does AT&T techs ask if you have a call back number when they NEVER call you back ...
3) why doesn't a backup back everything up on a device, so when you have to restore there is no running around trying to figure out what your missing and reinstall it and finding those long lost registration keys ...