Merry Christmas - New T-Mobile 9700
I've been saying that I was going to stick with my trusty 8900 for awhile despite the new T-Mobile 9700's debut. I had every intention of doing that.
My 8900 trackball has been going bad and getting worse every day since the start of the week. It finally completely died today.
Merry Christmas to me. A new 9700.
BTW, dealing with customer service on this was a nightmare. I had to go through 6 different reps to get things handled. This for a dedicated customer who has referred dozens of customers to T-Mobile (all from AT&T) and who has been with T-Mobile for seven years and in all of that seven years has had a grand total of ONE upgrade in all that time.
I'm still a T-Mobile fan but they certainly didn't make it easy today. T-Mobile is far too small to be putting their best customers through **** to get new equipment when their existing phone is still in warranty and has become unusable.
If T-Mobile's senior management follows CrackBerry, they oughta pay closer attention. Today's experience was less than stellar.