1. justnora's Avatar
    When I go into Phone Options Call Forwarding, I only see the 3 conditional call forwarding options. I do not see a "direct" forward all calls to another number option, only the 3 conditional call forwarding options.

    I also tried using *72 and dialing the intended number for forwarding calls to. It didn't work.

    I talked to AT&T tech support via online chat. They told me I needed to do a factory reset on my phone.

    Doesn't that cause the phone to forget its phone number & PIN? If I do a back up before I do a factory reset, then restore from the back up, would that repopulate my phone with everything I had on it before, configured as before, including its number, PIN, etc.?

    Is there any other option to get Call Forwarding on my phone?

    Thank you.

    Kind regards,

    Nora
    12-06-09 02:38 PM
  2. Eileen89's Avatar
    To forward calls on the BB Bold using the keypad you should try this: **21*(insert the number you want your calls to go to)#(hit the send key). To turn off call forwarding, and return all calls to your Bold do this: ##21# (send). Please let us know if this helps. Thanks.

    Posted from my CrackBerry at wapforums.crackberry.com
    12-07-09 04:43 PM
  3. justnora's Avatar
    To forward calls on the BB Bold using the keypad you should try this: **21*(insert the number you want your calls to go to)#(hit the send key). To turn off call forwarding, and return all calls to your Bold do this: ##21# (send). Please let us know if this helps. Thanks.

    Posted from my CrackBerry at wapforums.crackberry.com
    Thanks Irish Rose -- tried it and got this message:

    Supplementary service error:

    Status error


    Any other thoughts?

    Thank you again for helping.
    12-07-09 06:20 PM
  4. Eileen89's Avatar
    Nora, other than going into the menu, as you have already done, and **21*xxxxxxxxxx#(send), I don't know of another way. However, I do recommend that you call AT&T back, and request to speak with tech support. I believe they can trouble shoot this issue further for you, and hopefully get it resolved soon......

    Posted from my CrackBerry at wapforums.crackberry.com
    12-08-09 12:04 PM
  5. Mister Xiado's Avatar
    12-21-09 06:39 PM
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