1. anon(1341046)'s Avatar
    I have had 2 swaps of my Pearl Flip for the GPS not working and Bluetooth not working. How many returns before they will consider allowing me to upgrade to a Storm2 etc?
    12-09-09 10:11 AM
  2. meagain's Avatar
    I not sure what there policy is, but propably depends on a few factors eg: how much you spend each month, remaining time left in your contract...
    Last year they gave me a $400 offer when I was having problems with my curve.
    This year I've had a few swaps wih my storm, they put up a $250 credit towards a new phone (I have to extend my contract 11 months)
    12-09-09 11:00 AM
  3. anon(1341046)'s Avatar
    Thanks Meagain. I have 2.5 years left I was given a $300 new phone credit with 2 years left last year when my Pearl starting acting up. After 2nd swap I got the offer. Guess I will see
    12-09-09 11:03 AM
  4. Falling's Avatar
    Usually, if you want to pay the full price for a phone and extend your contract for a full 3 years again, they will let you "upgrade" anytime. To get a deal, well, thats a different story. I had to go around 4 times with my sons phone, along with a long talk with Loyalty and retention before we got anywhere. still ended up with an extended contratct but enough of a credit and perks to offset.
    12-09-09 11:09 AM
  5. anon(1341046)'s Avatar
    Usually, if you want to pay the full price for a phone and extend your contract for a full 3 years again, they will let you "upgrade" anytime.
    LOL. Maybe I will just go after Tiger for some "Shut the **** up" money and buy a new one
    12-09-09 11:30 AM
  6. leafs123's Avatar
    i had three swaps of my tour and they offered 250 off with 32 months left and resign a new 3 year deal...i wanna try to get more but I'll wait because I've called twice and nothing
    12-09-09 12:00 PM
  7. anon(1341046)'s Avatar
    i had three swaps of my tour and they offered 250 off with 32 months left and resign a new 3 year deal...i wanna try to get more but I'll wait because I've called twice and nothing
    You didn't try the "I slept with Tiger" thing?
    12-09-09 12:03 PM
  8. jaycop#CB's Avatar
    I went through 5 swaps with my storm before they offered me 250 off a new phone. I still had over 2 years in a contract tho. I explained my situation to L&R and basically said that's not enough, they eventually comped 3 months of my bill which worked out to me getting over $400 off a new storm. I sold my storm on Kijiji for $200 and broke even on the new bold. explain your self to L&R but be nice about it I find they will help you out much more if your acknowledge its not there personal fault but you are extremely frustrated with your phone.
    12-09-09 03:58 PM
  9. steve7602's Avatar
    I have had 2 swaps of my Pearl Flip for the GPS not working and Bluetooth not working. How many returns before they will consider allowing me to upgrade to a Storm2 etc?
    telus told me that after 3 swaps they will give me 300 off any phone i wanted thats when i had the first storm, but i had two swaps but than the phone worked fine so i just asked for an upgrade and got one after that lol
    12-09-09 04:19 PM
  10. anon(1341046)'s Avatar
    I got my answer or well a call. I was on my way to telus to swap again (2nd time) when I got a call from the office of the President. they will eat 31 Months and allow new aquisition pricing. So Bold 249 Storm2 199 etc
    12-10-09 10:56 AM
  11. anon(1341046)'s Avatar
    Just an update. I went with the Bold 2 9700 for $249.99. This thing is sweet!
    12-11-09 04:00 PM
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