1. bellemonkey's Avatar
    This just started happening today. I'm on sprint with a Q10. I can make an initial phone call but cannot dial extension#s after that. As I dial the extension, the #s show on the screen, I hear the tone, but it's like the phone is not registering. This means I also cannot check my voice mail. This of course would start happening on a day when I am working from home, with no access to a land line. I have several work voicemails at this point that I cannot get into. I have tried using both the keypad, and the touchscreen, and neither work.

    I have tried a restart, shutting down and starting, and a battery pull, and nothing. If anyone has any ideas, I'd be glad to hear them. I'm a little desperate right now. I'm also cross-posting on the 10 OS forum.

    Posted via CB10
    04-18-14 11:31 AM
  2. jaydee5799's Avatar
    Do you remember when it stopped working? What have you installed or updated since then? I am thinking a reload of the OS is going to fix it but maybe you can just reload the radio file with Sachesi instead....
    04-18-14 05:40 PM
  3. bellemonkey's Avatar
    So I ended up calling Sprint customer care, who told me I needed to take the phone to the store, which I did. Had a 35 minute wait. The rep informed me that this has been a common issue-Sprint is updating their network to include HD voice. Said they started this update yesterday at 9am, and it is expected to continue for another 24-48 hours, at which point the issue will stop. It's affecting those trying to dial extensions, enter passwords, credit card #s etc. I wasted a trip to the store, 35 minutes in line, and several hours of wiping, reloading, and fixing the phone after a security wipe, all for a known issue that could have been communicated to customers beforehand. I am LIVID.

    Posted via CB10
    04-18-14 06:51 PM
  4. bluesjr01's Avatar
    Is your voice mail working?

    Posted via CB10
    04-18-14 07:13 PM
  5. bellemonkey's Avatar
    It's working in the sense that people can call me and leave me messages. I'm still unable to enter my password to hear the messages. Had I known this network nonsense was going to happen, I would have changed my settings ahead of time so that the password wasn't necessary.

    Posted via CB10
    04-18-14 07:23 PM
  6. bluesjr01's Avatar
    They told me it's a problem with their network, I can access from a land line, also emergency alerts not working
    HELP-cannot dial extensions.-img_20140418_133623.png

    Posted via CB10
    04-18-14 07:31 PM
  7. bellemonkey's Avatar
    The rep I spoke to at the store did tell me I would be able to call into voice-mail from a landline. Unfortunately I don't have one!

    Posted via CB10
    04-18-14 07:52 PM
  8. bluesjr01's Avatar
    Did you get your problem fixed yet?

    Posted via CB10
    04-20-14 02:34 PM
  9. 9of13's Avatar
    It should be fixed now. I had the same problem and now it works again. It was the same issue when calling voice-mail.

    Post by 9of13's Q
    04-20-14 02:46 PM
  10. bellemonkey's Avatar
    It started working again late last night thankfully. Really irritated with Sprint and their lack of communication!

    Posted via CB10
    04-20-14 09:29 PM
  11. bluesjr01's Avatar
    yeah, my VM started working Saturday night, and your right about Sprint, I had to speak to them 3 times, go thru a bunch of stuff before they realized the problem was on their end.

    Posted via CB10
    04-21-14 05:49 AM

Similar Threads

  1. ID3iot App - I need help!
    By takphir3 in forum BlackBerry 10 Apps
    Replies: 18
    Last Post: 05-03-15, 11:15 AM
  2. Tech-savvy T-Mo BB10 users, HELP PLEASE! :)
    By JohnnySoporno in forum BlackBerry 10 OS
    Replies: 6
    Last Post: 04-23-14, 12:16 AM
  3. Problems with 10.2.1 AT&T Update - Need Help!
    By OTCHRussell in forum BlackBerry 10 OS
    Replies: 5
    Last Post: 04-18-14, 09:44 PM
  4. HELP please. Can't dial extensions on a phone call
    By bellemonkey in forum BlackBerry 10 OS
    Replies: 4
    Last Post: 04-18-14, 06:34 PM
  5. HELP! AT&T 10.2.1 update: NO Contacts and NO call log
    By Jennifer Stevens1 in forum BlackBerry 10 OS
    Replies: 21
    Last Post: 04-18-14, 01:02 PM