HELP-cannot dial extensions.

This just started happening today. I'm on sprint with a Q10. I can make an initial phone call but cannot dial extension#s after that. As I dial the extension, the #s show on the screen, I hear the tone, but it's like the phone is not registering. This means I also cannot check my voice mail. This of course would start happening on a day when I am working from home, with no access to a land line. I have several work voicemails at this point that I cannot get into. I have tried using both the keypad, and the touchscreen, and neither work.

I have tried a restart, shutting down and starting, and a battery pull, and nothing. If anyone has any ideas, I'd be glad to hear them. I'm a little desperate right now. I'm also cross-posting on the 10 OS forum.

Posted via CB10

Do you remember when it stopped working? What have you installed or updated since then? I am thinking a reload of the OS is going to fix it but maybe you can just reload the radio file with Sachesi instead....

So I ended up calling Sprint customer care, who told me I needed to take the phone to the store, which I did. Had a 35 minute wait. The rep informed me that this has been a common issue-Sprint is updating their network to include HD voice. Said they started this update yesterday at 9am, and it is expected to continue for another 24-48 hours, at which point the issue will stop. It's affecting those trying to dial extensions, enter passwords, credit card #s etc. I wasted a trip to the store, 35 minutes in line, and several hours of wiping, reloading, and fixing the phone after a security wipe, all for a known issue that could have been communicated to customers beforehand. I am LIVID.

Posted via CB10

Is your voice mail working?

Posted via CB10

It's working in the sense that people can call me and leave me messages. I'm still unable to enter my password to hear the messages. Had I known this network nonsense was going to happen, I would have changed my settings ahead of time so that the password wasn't necessary.

Posted via CB10

They told me it's a problem with their network, I can access from a land line, also emergency alerts not working
Attachment 264059

Posted via CB10

The rep I spoke to at the store did tell me I would be able to call into voice-mail from a landline. Unfortunately I don't have one!

Posted via CB10

Did you get your problem fixed yet?


Posted via CB10

It should be fixed now. I had the same problem and now it works again. It was the same issue when calling voice-mail.

Post by 9of13's Q

It started working again late last night thankfully. Really irritated with Sprint and their lack of communication!

Posted via CB10

yeah, my VM started working Saturday night, and your right about Sprint, I had to speak to them 3 times, go thru a bunch of stuff before they realized the problem was on their end.

Posted via CB10