09-30-16 07:05 PM
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  1. jeremyn's Avatar
    jeremyn
    Another OS 7 user and I have confirmed that we're both seeing the same problem receiving (-not- sending) messages via Gmail. The Yahoo account on my 9930 is able to send and receive. We've both already tried the customary re-sending of service books, deleting/undeleting of service books, and have even gone so far as to remove the account entirely from BIS and re-add it....all to no avail. If it matters, we're both Verizon Wireless customers.

    Is anyone else seeing anything like this? Looks like this problem may have started in the early evening hours (Pacific) on Tuesday, 9/27.
    09-29-16 10:13 AM
  2. Dunt Dunt Dunt's Avatar
    Dunt Dunt Dunt
    Q&A Team
    What carrier are you on....
    09-29-16 10:29 AM
  3. zocster's Avatar
    zocster
    Network Moderator
    https://www.google.com/appsstatus#hl=en&v=status

    There is no issue gmail side (they did last week or so), is this a general Gmail or google play for work account?
    09-29-16 10:33 AM
  4. zephyr613's Avatar
    zephyr613
    Trusted Member
    Champion
    He is on Verizon according to his post - but here is the same issue reported by a T-Mobile user:

    http://forums.crackberry.com/ask-que...berry-1087362/
    zocster likes this.
    09-29-16 10:34 AM
  5. jeremyn's Avatar
    jeremyn
    Thanks. I've posted additional info in that thread as well.
    09-29-16 12:51 PM
  7. jeremyn's Avatar
    jeremyn
    Originally Posted by zocster
    https://www.google.com/appsstatus#hl=en&v=status

    There is no issue gmail side (they did last week or so), is this a general Gmail or google play for work account?
    My iPhone is working just fine, so only BIS seems to be affected.

    It suddenly occurs to me that perhaps I'm asking the wrong question. Is there anyone using Gmail via BIS that ISN'T having this problem?
    09-29-16 12:53 PM
  8. zocster's Avatar
    zocster
    Network Moderator
    Originally Posted by jeremyn
    My iPhone is working just fine, so only BIS seems to be affected.

    It suddenly occurs to me that perhaps I'm asking the wrong question. Is there anyone using Gmail via BIS that ISN'T having this problem?
    I've terminated my BIS account. You could ring your carrier, may be they have a specialist BlackBerry support team? Like Vodafone here, we have a special team that has access to the BlackBerry BIS profiles.
    09-29-16 01:02 PM
  9. whattimenoon's Avatar
    whattimenoon
    yes, same here. i'm on AT&T with BIS. gmail stopped working about 7pm PT tues, came back online around lunchtime yesterday. i also fiddled with service books to no avail.
    09-30-16 07:33 AM
  10. jeremyn's Avatar
    jeremyn
    Originally Posted by whattimenoon
    yes, same here. i'm on AT&T with BIS. gmail stopped working about 7pm PT tues, came back online around lunchtime yesterday. i also fiddled with service books to no avail.
    Yep. I observed this exact same behavior with my VZW 9930. Service restoration at 1205 PDT, to be specific.
    09-30-16 05:36 PM
  11. mitchy_mitch's Avatar
    mitchy_mitch
    You have to adjust your security trust settings within your gmail account.

    Posted via CB10
    09-30-16 07:05 PM
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