Got My Upgrade Fee Waived On My Priv

I knew that I was undoubtedly going to be charged the $15.00 upgrade fee when I purchased my Priv last month and yes, it appeared on my current bill. I have never paid an upgrade fee in all the years I've been with AT&T when I've purchased a device from them. It wasn't an issue with my previous BlackBerrys as I purchased them from ShopBlackBerry.

I called customer service yesterday and discussed this with them telling them I haven't paid an upgrade fee in all the years I've been with them. Since 1991. The customer service rep dropped the $15.00 upgrade fee without a problem.

Now I don't know if this is possible for everyone because as I said I've been a long standing customer...but it's worth a try!!!

Bob

Posted via the CrackBerry App with my BlackBerry Priv on AT&T

An upgrade fee sounds like a scam. If you were eligible for a phone upgrade and did, there should not be an extra cost associated with that.

That's great to hear that they waived it. I think that all companies are charging this "upgrade fee" now when you use your eligible upgrade to get a phone. It's lame, since you stuck around with them for the term of the contract and you deserve it, but then they still charge you to use it.

This is why I just buy my phones unlocked and not worried about a contract or anything like that.

Agreed...as I mentioned my previous devices, Q10 and Z10, we're purchased through ShopBlackBerry so it wasn't an issue. I opted to get my Priv from AT&T because I was impetuous...😁

Bob

Posted via the CrackBerry App with my BlackBerry Priv on AT&T

Sounds like the $20 activation fee Rogers charges. Bunch of rubbish, I pop in my Sim and I'm good to go. Don't need anything done on your end.

Posted via CB10

Yep, I think all carriers whether they be in the states, Canada, or elsewhere, all try and feather their beds by attempting to charge these additional fees. In this case I wasn't willing to pay an upgrade fee even though it wasn't a large amount of money, $15.00, so that's why I called and challenged AT&T over it and ultimately got it waived very quickly.

Bob

Posted via the CrackBerry App with my BlackBerry Priv on AT&T

I shouldn't have to work to buy clean water so I don't DIE OF THIRST, but I still have to.

The more you do this, the less valuable you will appear to be in the future.

Good to hear that.

I periodically call and see if there is a special deal that I qualify for.
Just went from 1g to 2g for the same price.
Love ATT

Originally Posted by Mister Xiado

I shouldn't have to work to buy clean water so I don't DIE OF THIRST, but I still have to.

Actually, I'd argue that in most places... you don't have to :). But I do live in Canada with easy access to forests and mountain streams.

In fact in a gathering and hunting lifestyle, we typically worked far less than we do (because we didn't waste a lot of timing gathering stuff we don't need...)

Posted to CB via my Passport | Lloyd Summers | FileArchiveHaven

Originally Posted by Mister Xiado

The more you do this, the less valuable you will appear to be in the future.

This would be only the 2nd time I have ever asked of something from AT&T in all the years I have remained a loyal customer...since 1991 when they bought Cellular One my original carrier. First request was to get my Q10 unlocked and then this request to have the upgrade fee waived which I never paid before...Why? Because as a loyal long time customer AT&T didn't charge one.

I highly doubt my asking for a couple of perks over my 24 years of being a customer would have a negative effect in any way...😁

In that people bounce from one carrier to another these days it's the right thing for a cellular carrier to do for being a long standing customer. In this case AT&T recognized this...👍

Bob

Posted via the CrackBerry App with my BlackBerry Priv on AT&T

Originally Posted by Bob80220

This would be only the 2nd time I have ever asked of something from AT&T in all the years I have remained a loyal customer...since 1991 when they bought Cellular One my original carrier. First request was to get my Q10 unlocked and then this request to have the upgrade fee waived which I never paid before...Why? Because as a loyal long time customer AT&T didn't charge one.

I highly doubt my asking for a couple of perks over my 24 years of being a customer would have a negative effect in any way...😁

In that people bounce from one carrier to another these days it's the right thing for a cellular carrier to do for being a long standing customer. In this case AT&T recognized this...👍

Bob

Posted via the CrackBerry App with my BlackBerry Priv on AT&T

2 thumbs up for your loyalty. I also don't believe in switching

It helps that you've been with them but I could be a new customer and be an angry or stubborn person over the phone just to get it waived. I wouldn't want to pay that fee either.

Posted via my Expired Passport