FACTS:
1. I have been an outstanding subscriber of Smart postpaid for 3-4 years now. Early this year, I became a BB user and naturally, I chose Smart BIS (Social Lite monthly) for my BB 9780.
2. Since I have great experience with them, I got another line (599 Call and Text unlimited) around late June and enrolled and pre-paid yet another subscription for BB Social Lite. (if you have a plan below 1,200, you have to pay for your BIS or BB plan of choice on top of your MSF and in advance - no different from prepaid users)
3. I've used my BB with my first line (plan 800 consumable), subscribed to the same BB bundle and never bothered with my settings. I thought things will be the same with my second line since after all, I was just changing the sim in the phone.
4. The horror story started when I got my August-September bill which amounted to Php 1,692 - Php 900 plus of that was attributed to 102 sessions of mobile browsing which I dont recall doing since I'd rather make use of my iPhone for that purpose and I have DSL and wifi connection at home and in my office.
Worst of all, they are asking me to pay for my BB subscription when I already paid for it!
5. I've disputed this matter to Smart. Unfortunately, I am on auto debit and their investigation will run for 3-4 weeks after my dispute.
6. Yesterday morning (September 21), I woke up to find out that my account has been redirected. I called Smart's hotline and they told me that my account has racked up Php 1,5++ in charges (running bill) when I was still subscribed to BB Social Lite until September 20. (since this secondary line is fairly new, I have a very meager credit limit of 1,500, hence, the redirection)
7. To lift the re-direction of the line, I have to settle the running bill. My bill cut-off is nowhere near. They cant even give me the breakdown of my running bill up until the SOA is generated - which will be on the 5th of October.
I am at my wits' end.
Any thoughts?
09-21-11 12:58 PM