- Has anyone tried to get credit for the two outage days? I just called and asked for credit and the rep started to read off my KB usage. I asked her what that has to do with not being able to use my data for two days. She said will it looks like you are getting good usage out of your data plan. She finally gave me credit as a one time thing.
Shouldn't we get credit for our data plan if there isn't data service?
Second - it was out of the control of VZW or any other carrier this affected, go ask RIM for your two dollars.12-23-09 04:10 PMLike 0 - Technically, we don't have any contractual ties to RIM, so the logical choice would be the entity you are doing business with. If HBO goes out, do you call them or your Cable/SatTV provider?12-23-09 04:24 PMLike 0
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- And here's a tidbit from their legal section.
(a) Service(s). EACH OF THE RIM SERVICES IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTY OF ANY KIND BY RIM. RIM DOES NOT WARRANT UNINTERRUPTED USE OR OPERATION OF ANY SERVICE, OR THAT ANY DATA SENT BY OR TO YOU WILL BE TRANSMITTED IN UNCORRUPTED FORM OR WITHIN A REASONABLE PERIOD OF TIME. ALL REPRESENTATIONS, WARRANTIES, ENDORSEMENTS AND CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY WARRANTIES OF TITLE OR NON-INFRINGEMENT AND ANY IMPLIED REPRESENTATIONS, WARRANTIES AND CONDITIONS OF FITNESS FOR A PURPOSE, MERCHANTABLE QUALITY, DURABILITY, OR ARISING FROM A COURSE OF DEALING OR USAGE OF TRADE ARE HEREBY EXCLUDED. RIM SHALL HAVE NO LIABILITY TO YOU OF ANY KIND WITH RESPECT TO ANY SERVICE PROVIDED BY ANY THIRD PARTY THROUGH RIM OR IN CONJUNCTION WITH RIM'S SERVICES. YOUR RECOURSE IN THE EVENT OF ANY SUCH CLAIM WITH RESPECT TO ANY SERVICE SHALL BE SOLELY AGAINST SUCH THIRD PARTY.
Here's the link to the whole page
It outlines it's SOFTWARE but adds in services etc as the SOLUTION.
BlackBerryLast edited by berryfit; 12-23-09 at 04:38 PM.
12-23-09 04:34 PMLike 0 - Exactly.
I have no contract with RIM.
My contract is with Verizon for data.
If their subcontractor fails to perform, they need to take it up with that entity.
I give Verizon my cash and my beef s with Verizon.
I asked for my credit last night and was told by CS to call technical support.12-23-09 04:36 PMLike 0 - Here's something in VZW's Customer Agreement. Basically, if you get 24 consecutive hours of interrupted service, you can be reimbursed for the TIME lost.
What Are My Rights for Dropped Calls or Interrupted Service?
If you drop a call in your Coverage Area, redial. If it's answered within 5 minutes, call us within 90 days and we'll give you a 1–minute airtime credit. If you lose Service in your Coverage Area for more than 24 hours in a row and we're at fault, call us within 180 days and we'll give you a credit for the time lost. Please be aware that these are your only rights for dropped calls or interrupted Service.12-23-09 04:58 PMLike 0 - Here's something in VZW's Customer Agreement. Basically, if you get 24 consecutive hours of interrupted service, you can be reimbursed for the TIME lost.
What Are My Rights for Dropped Calls or Interrupted Service?
If you drop a call in your Coverage Area, redial. If it's answered within 5 minutes, call us within 90 days and we'll give you a 1�minute airtime credit. If you lose Service in your Coverage Area for more than 24 hours in a row and we're at fault, call us within 180 days and we'll give you a credit for the time lost. Please be aware that these are your only rights for dropped calls or interrupted Service.
29.99/31x2 = $1.93 for your credit
29.99 cost of the months data
31 days in the billing cycle
2 - service days lost
Your time calling for this credit? is it really worth it? for me, no.12-23-09 05:10 PMLike 0 -
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- Ccare gave me a $25 goodwill credit without my even asking... was just chatting with the tech about BIS/BES in general, and she offered it. Score! Another point for VZW.12-23-09 06:24 PMLike 0
- I declined a credit today to someone for even the days lost because it wasn't interrupted for 24 hours. Sorry not Verizons fault. I really hope you people don't get me when you call cause I hear I'm "going to go to att" all day.
Posted from my CrackBerry at wapforums.crackberry.com12-23-09 09:35 PMLike 0 - Just say no to credits and whiny/demanding/belittling customers.
Posted from my CrackBerry at wapforums.crackberry.com12-23-09 09:37 PMLike 0 - I know it isn't the popular opinion but I don't see why Verizon would credit anything. If I am not mistaken, the Verizon Wireless Data service was still there and did not have an interruption. It was the RIM servers that had the interruption. Android and Windows mobile users were not affected at all.
If you buy a BlackBerry you should know this is possible. It is a risk we take by not using a different device. I am just a regular customer like most people here and I knew this was a possibility so I for one don't feel I need a credit for the down time because I knew the risk.
I do see where the others who feel differently are coming from I guess, especially if their phones are used for business, but I just wanted to add my .0212-23-09 09:45 PMLike 0 -
total = $3.00 --- Whoopty-frikkin'-doo12-23-09 09:48 PMLike 0 -
- I know it isn't the popular opinion but I don't see why Verizon would credit anything. If I am not mistaken, the Verizon Wireless Data service was still there and did not have an interruption. It was the RIM servers that had the interruption. Android and Windows mobile users were not affected at all.
If you buy a BlackBerry you should know this is possible. It is a risk we take by not using a different device. I am just a regular customer like most people here and I knew this was a possibility so I for one don't feel I need a credit for the down time because I knew the risk.
I do see where the others who feel differently are coming from I guess, especially if their phones are used for business, but I just wanted to add my .02
Posted from my CrackBerry at wapforums.crackberry.com12-23-09 09:57 PMLike 0 - ChrisySeeker of the Wayi'm guessing that the credits issued are more of a general credit rather than a specific credit for the recent RIM outage.
When i was a VZW rep back in the day i could issue credits and label them goodwill. i could give a credit for a delayed port, etc. They had to be approved but they almost always were if the customer was long time and payments in good standing.
Not sure if that's what's happening in these cases.
Posted from my CrackBerry at wapforums.crackberry.com12-23-09 10:03 PMLike 0 - Sooooo... i called verizon (like I normally do when i lose my preciouse BB service) and I got the feeling that i got a "newbie representative" on the phone. Of course i opted to use that to my advantage. Long story short... i hung up with a week credit on my account for "being disrespected by a new employee". HAHA gofigure12-23-09 10:46 PMLike 0
- I worked for Verizon i few years back, and a majority of the time the judgment for customer credits was on us. Of course, if they were given without due cause, a writeup is inevitable.12-23-09 10:49 PMLike 0
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