To the guy that got the 3 dollar credit, how long were you on the phone? Same question to Christine and the 25 dollar guy?
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To the guy that got the 3 dollar credit, how long were you on the phone? Same question to Christine and the 25 dollar guy?
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But you could use opera mini during the outage.
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As I said in a similar thread, I could easily call the Alltel Corporate Headquarters, which is now Verizon, yes I have a direct number, and easily get a credit probably for the whole month, I know I could, I have done it on my aircard before (might I add, that issue lasted more than a few days, but still) but, I dont feel the need to, I mean t isnt the fault and ****, I don't feel like calling and ******** to get a little off of my bill that I am not entitled to.
Verizon usually will give a credit of around $20 to $30 - I've gotten a couple over a couple years due to service outages. I enjoy my service with Verizon and my coverage. I have nothing but good things to say about Verizon as well. And they know it.
A happy customer goes a LONG LONG LONG way and only HELPS the company - and they know it. That happy customer will potentially get them more customers, all in all it's a scratch our back, we'll scratch your's type of deal.
One thing people tend to forget is that CS and TS are human beings just like you or I and have a job to do. If your kind and stay civil they normally bend over backward to help you. I know several reps here, a couple personally - 2 of which are on my BBM that I met from calling TS.
Why would VZW give it out. It wasn't their fault, they have no control over that. RIM needs to be handing out credits.
But subtract the cost of time while on the phone to negotiate a credit. My billing rate converted to USD would mean an overall loss if the call took more than about 1 minute. I don't think I could dial, get answered, explain the reason for the call, and get a response in less than 60 seconds.
Conclusion: It ain't worth it for a day or two.