1. ShaneGoodman's Avatar
    This is actually a question about Telus home (not Mobility).

    Telus is my Internet Service Provider, and they supply the modems. With the previous modem (Actiontec V1000H) if I wanted to connect to the Z10 or PlayBook, I simply entered the network name as a Uniform Naming Convention (UNC). For example, to view the files on my Z10, I enter "\\Z10" into File Explorer's address bar.

    My modem was replaced with the Actiontec T3200M, and now when I try access files on the Z10 or PlayBook I get an error saying "Windows cannot access \\Z10".

    I tried asking a question in the Telus Neighbourhood. I also called Telus, and they told me I had to call "Tech Support Plus", which is a paid service.

    Telus believes that problem is with the devices (Z10 and PlayBook). I haven't changed any settings on the devices. The only changed was that the modem was replaced. Is there a way to verify that the problem is not with the BlackBerrys?

    08-28-18 07:09 PM
  2. Rootbrian's Avatar
    It's very likely the modem, not the devices. You might want to login to the administration area of the modem to figure out why. The default route ( or what your provider allows) is your way in.

    Typed using my BlackBerry Passport running the latest QNX software release 10.3.3 on Freedom Mobile DC-HSPA+
    11-23-18 09:28 PM
  3. ShaneGoodman's Avatar
    I was able to connect after turning off SmartSteering.


    Edit: The link isn't showing - not sure why.
    11-24-18 11:38 PM

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