- About 3 weeks ago I call TMO BB support to let them know about a signal problem. There is a shopping center near my house that my phone goes to SOS in open air. They told me that their coverage map says I should have excellent signal. I told them that I know what the map says but my phone disagrees. They said they would forward it to the engineers and if it was something simple that I would see a change in a week. Two weeks later no change so I call back and was told that they checked it out and there will be a new tower installed within 120 days.
So can I believe them?
Posted from my CrackBerry at wapforums.crackberry.com11-20-09 04:59 PMLike 0 - About 3 weeks ago I call TMO BB support to let them know about a signal problem. There is a shopping center near my house that my phone goes to SOS in open air. They told me that their coverage map says I should have excellent signal. I told them that I know what the map says but my phone disagrees. They said they would forward it to the engineers and if it was something simple that I would see a change in a week. Two weeks later no change so I call back and was told that they checked it out and there will be a new tower installed within 120 days.
So can I believe them?
If this is important to you, follow it like a hawk and stay after them.
T-Mobile is a good outfit but they like everyone have a lot on their plates and your issues are not necessarily front and center and there is nothing wrong with reminding them that you are watching and waiting for their follow-up on your concerns.11-20-09 05:03 PMLike 0 -
- I would call and make at least a few requests to get it fixed over time...that way, your trouble ticket won't be lost in the mix and you'll probably see it done sooner.
In my experience, when T-Mobile says that they'll "look into" something, they generally do as they say.11-21-09 11:27 AMLike 0
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