Can Bell change my contract Features?
Hi Folks Iv had the same Bell Plan or contract for a year and a half now. On my last billing i noticed they are now charging me $7 for Extended hours nights.
Previously this charge was always on my Bill but right under the $7.00 Charge there waas a -$7.00 charge. It was included in the Plan i had negotiated back in January 2012 amongst other features that are also credited such as Unlimited pics and video.
Now I call in to inquire why all of a sudden im getting charged this $7 and they say oh looks like this promotion is over now! Guy says nothing he can do cause it was a promotion offered to me. But i told him it was part of my new plan that i had worked out. He begged to differ. I ask for a manager and he said someone will call me back.
Sorry for ranting over here but can they ever so convinently go ahead and change my plan out of the blue even though i signed up for a 3 year plan? I mean sounds weird they take this feature away now if it was a promotion. What did they give me a 18 month Promotion??? Any Advice?
Cheers