1. calircr's Avatar
    So I got my wife a BlackBerry Leap and it was working great! Then she dropped it and the screen shattered.

    Being the awesome husband I am, I bought her another one. BUT the Leap works perfect in every way except sending MMS. Whenever someone tries to send her a picture, she doesn't receive anything. When she tries to send a picture via text message, it won't send and just says general problems.

    Any ideas?

    Posted via CB10
    07-24-15 11:06 AM
  2. diegonei's Avatar
    Double check with carrier to see:
    • If her plan allows for MMS;
    • What settings should be used for that to work.
    Last edited by diegonei; 07-24-15 at 11:26 AM.
    07-24-15 11:09 AM
  3. erwinfr's Avatar
    Check your apn and sms/mms settings.

    Apn you can check in network settings
    Sms/mms you go to the hub, click the 3 points and settings. Then choose sms settings. Compare them with the carrier advised settings

    Posted via CB10
    07-24-15 11:09 AM
  4. calircr's Avatar
    Where are the carrier advised settings? I have a z10 and compared them and they look pretty similar.

    Posted via CB10
    07-24-15 11:38 AM
  5. calircr's Avatar
    Oh and anyone by chance know how to replace a leap screen? Since I have her old one, want to replace the screen so I can use it.

    Posted via CB10
    07-24-15 11:39 AM
  6. diegonei's Avatar
    Oh and anyone by chance know how to replace a leap screen? Since I have her old one, want to replace the screen so I can use it.
    If under wwarranty (and considering the Leap's release, it is), just contact BlackBerr and have them raplace the unit.
    07-24-15 11:47 AM
  7. calircr's Avatar
    I would totally go the warrantee route but not sure dropping it and shattering the screen counts.

    Posted via CB10
    07-24-15 12:06 PM
  8. diegonei's Avatar
    I would totally go the warrantee route but not sure dropping it and shattering the screen counts.
    Worked for my PlayBook out of warranty, should work for his Leap (under warranty).
    07-24-15 02:19 PM

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