BIS connection via WIFI problem - SIM Unlock HELP!! -NEED VW SERVICE BOOKS
Ok, I have read the other two threads about this and neither seem to have a sure answer. My situatuion is a bit diffrent as I am out of the US and do not have data service.
Problem: Can no longer access BIS via Wifi. Grey logo!
Storm 9550 Verizon
$64 Global Data plan (although I am in an area of Afghanistan with no Data service)
Phone was set up in the US and then shipped to me.
When the phone arrived our IT people set it up on Wifi and I had a connection to BIS (white logo). My AOL email worked great for 24 hours.
I conducted a SIM unlock. Then somtime after that I lost the BIS connection (Grey Logo). I sill have a Wifi connection and can browse the internet.
The phone still works and I have the verizon sim card in. The browser still works via Wifi. After the security wipe I cant even find the email set up and applications dont work as they will not access BIS
I have tried the following:
Security Wipe
Battery Pull (included putting battery in without SIM card, as some users of 9520's in GSM areas suggested this)
Checked Service Books, the two that are needed are present.
I can't have service books resent because I cant access the email set up. (I have no data service)
Upgraded software via Destop Manger
I attmepted to access the BB Verzon BIS site via my computer. I get an error message saying it can not be reached via HTML to use the handset.
UPDATE
Ok, made the call to Global Service. The guy was very knowledgeable and helpful but not good enough to fix the problem. We determined that I had already done everything they could suggest.
He also stated that the Wifi was a grey area they did not support and they could only guarantee access to BIS via the data service!
ANY IDEAS????? It will be 30 days before I am back in the US and I sure would like my email to work via Wifi.