Battery, charger and update issues

Hi, I have a BlackBerry z10 STL100 on 10.1.0.4181. I've tried three times to download the 10.2 update and each time it stopped before 30 percent. (It just stopped without an error message.)
Since the last attempted update, my phone has been shutting off randomly. It did that very occassionally previously, but now it happens 2/3 times a day. But what's got me especially worried is that since last night, the phone won't charge from a power outlet (it works from my laptop though). I've only ever used the charger that came in the box, and the charger works fine on an older BlackBerry model (on a wall outlet). My z10 generally takes forever to fully charge (sometimes 3 hrs from empty). I'm a medium user (mostly browsing and social media -- can't use it too much because it gets too hot to handle --over 42 degrees Celsius in 10 min) and I've never got more that 5 hrs of battery life. Finally, i've had the phone since early Feb. Anyone experience this at all or have any advice? I can't understand why my phone won't charge from a wall outlet.

Posted via CB10

Originally Posted by zenab

Hi, I have a BlackBerry z10 STL100 on 10.1.0.4181. I've tried three times to download the 10.2 update and each time it stopped before 30 percent. (It just stopped without an error message.)
Since the last attempted update, my phone has been shutting off randomly. It did that very occassionally previously, but now it happens 2/3 times a day. But what's got me especially worried is that since last night, the phone won't charge from a power outlet (it works from my laptop though). I've only ever used the charger that came in the box, and the charger works fine on an older BlackBerry model (on a wall outlet). My z10 generally takes forever to fully charge (sometimes 3 hrs from empty). I'm a medium user (mostly browsing and social media -- can't use it too much because it gets too hot to handle --over 42 degrees Celsius in 10 min) and I've never got more that 5 hrs of battery life. Finally, i've had the phone since early Feb. Anyone experience this at all or have any advice? I can't understand why my phone won't charge from a wall outlet.

Posted via CB10

Make sure you have enough space (2gb should be enough) on your device before downloading the update
Have you tried swapping the usb cords from your pc and the walk charger? Perhaps it's the cord
Also, the phone uses a lot of power, so heavy use might cancel out the charging. Heat will slow the charging as well.
Use this app to monitor charging and temperature. http://appworld.blackberry.com/webst...ntent/19908036

When my phone is under 40? and idle, charging maxes out ~750mah. During heavy use or high heat it will slow to ~100mah and if playing android games will even become negative (discharging)

I think you're right about the cord! I'm using a different one now and it seems to working. Thanks for the tip! :)
I've got lots of space for the update.

Posted via CB10

Hi, anyone have any idea why phone could be switching off randomly? It turned off, on its own just a few minutes ago at 80% battery!

Posted via CB10

*my phone

Posted via CB10

Did you manage to get to os updated?