Anyone Have Experience With Sending BB Tour For Repair?
I've had a BB Tour for close to 6 months now. I've had a bit of an issue with the left-right scrolling. It's really been more of a nuisance than a real problem, resolved to some extent by upping the horizontal scroll sensitivity to 90. Today, however, it resulted in a 5:25 AM wake-up alarm being set accidentally to 5:25 PM, making my wife late for work. I'm now thinking it might be a good idea to get the trackball fixed.
Has anyone had the experience of sending in their BB (especially the Tour) for repair with/through Bell? I have a 1 year warranty that is still good, and pay $7/month insurance, which I understand entitles me to a free Tour loaner for repair jobs. Could anyone tell me what I can expect when I send it in for repair, based on personal experience?