12-23-09 10:25 AM
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  1. traindrvr63's Avatar
    i've resent the books several times and it keeps saying they were sent successfully.. but still no e-mail
    12-17-09 10:23 PM
  2. chelleygirl's Avatar
    Chellygirl,

    I did it this morning and never got the email back either. My husband never did it and his email came back on its own. I waited for 2 hours after his came back and then re-sent the service books again to my phone and the email came right through. So keep sending the service books even though you already did it before. One of these times it'll probably work.

    I have.....I've been resending the service books most of the day (about 7 times) and I've never received any of the activation emails. I've pulled the battery several times....yadda yadda yadda. Thanks for the suggestion but I'm just an impatient person....especially when I have no control over a situation.
    12-17-09 10:23 PM
  3. Drayk's Avatar
    I just sent service books also and my inbox is @ 48 & counting!! Thanks for the heads up

    Posted from my CrackBerry at wapforums.crackberry.com
    12-17-09 10:28 PM
  4. jlsparks's Avatar
    I'd still be waiting too if I hadn't re-sent my service books. So make sure you do that to see if you're really still down.

    I'm a BB newbie and had no idea of all the hassles of BB ownership. I love the phone, but I'm having major issues all over the place I have a 9700 that drops virtually every call unless I turn both the 3G and WiFi off -- which was a big reason to get that phone. Ug. You'd think BB would have this stuff figured out by now. And why can't there be a BB Status page with announcements about outages, etc? Do they think that would make them look bad? Customers over an entire continent fumbling around for hours trying to figure out why their phone isn't working is what makes them look bad. I should get an email as soon as BB figures out there is a problem to let me know of potential issues and then get updates thereafter. IMHO anyway.
    Yes, they should have a system status page. However your logic breaks down a bit later in your post when you demand that "somebody" send you an email "as soon as BB figures out there is a problem." Um. The problem was BIS-E. So if you're solely a BIS customer what good would sending you an email do? Other than further backlog the system when it comes back online...
    Last edited by jlsparks; 12-17-09 at 10:34 PM. Reason: type-oh.
    12-17-09 10:33 PM
  5. polishdroiduser's Avatar
    wow its still out this is a pretty big outage :/....yes i have tried resending service books and it doesnt work i need it working for the weekend im going to be traveling.
    12-17-09 10:38 PM
  6. Scott403540's Avatar
    I've resent the service books and I'm not a newbie. I haven't even received the emails from the service books that confirm activation. This blows.
    Same here. I got some e-mails earlier today but nothing in the last 7 hours including the service books I resent.
    12-17-09 10:39 PM
  7. wirelessgal's Avatar
    I re-sent my service books twice and still nothing!
    12-17-09 10:40 PM
  8. DeweyChick09's Avatar
    I'm a BB newbie and have never had to send a service book before. I have no idea what I'm doing and I don't want to mess up my phone. Can someone explain to me what to do? I haven't received an e-mail or a FB notification since 2 am. Thanks.
    12-17-09 10:46 PM
  9. camelontherun's Avatar
    Just talked to ATT, they said it was technically resolved around 3pm, but the backlog is giant.

    Should be running by morning.
    12-17-09 10:46 PM
  10. Nelimungous's Avatar
    If the company I work for had an outage this long we'd be paying out the A**!
    12-17-09 10:52 PM
  11. hershey72's Avatar
    My 8900 has been up since about 9:00 p.m. I sent service books and here came the emails. WooHoo! No problems since then. Nashville, TN, TMobile...
    12-17-09 10:52 PM
  12. MattSpartans20's Avatar
    Rogers/Toronto - I'm up (Bold 3G) but my wife's Curve 8310 (2G) is still down. Does that make sense?
    Bold9700 3G not 1 email since 1:45, i thought i had one but it was a PIN
    12-17-09 10:53 PM
  13. edlooney's Avatar
    Still out in No. California - Bay Area.
    Battery pull, service books .... Nothing works. Earlier today I was able to send email only but not working now. 7:45pm PST.

    Posted from my CrackBerry at wapforums.crackberry.com
    12-17-09 10:53 PM
  14. CRT's Avatar
    Does sending service books over and over cause any problems once email comes up? I have sent them about 8 times so far with no result! Atl-VZW.
    12-17-09 10:55 PM
  15. BradE's Avatar
    I deleted my email off the device, then added it again. Did the service book thing, zippo.

    Now I can't send emails either, before I could.
    12-17-09 10:56 PM
  16. DeweyChick09's Avatar
    I just sent the service books. We'll see what happens....
    12-17-09 10:57 PM
  17. MattSpartans20's Avatar
    just slowly started to get emails!!!!! woooooo


    talked to soon, only got 3 of about 30 that should be coming in......the wait continues
    Last edited by MattSpartans20; 12-17-09 at 11:02 PM.
    12-17-09 11:00 PM
  18. DexGtr's Avatar
    slowly getting emails and facebook notifications....didn't do the service book thingy....don't know how either lol
    12-17-09 11:02 PM
  19. Nelimungous's Avatar
    Now I am having ghost blinking LED sightings!
    12-17-09 11:05 PM
  20. DeweyChick09's Avatar
    I sent the service books, and nothing. I did a battery pull too. I'm getting pretty frustrated.
    12-17-09 11:06 PM
  21. MattSpartans20's Avatar
    Now I am having ghost blinking LED sightings!
    i had that too didnt know what it was but i have BerryBuzz and it was red and red means emails, so i looked in my message folder and there were 3 new emails in there that had already been marked as read but the light was blinking just click on the new emails and the light stopped
    12-17-09 11:10 PM
  22. bwood021174's Avatar
    Still nada in east texas. Resent serv. books, did batt pull. Now will try a nap, maybe I will wake to full inbox....

    Posted from my CrackBerry at wapforums.crackberry.com
    12-17-09 11:12 PM
  23. onegirlcreative's Avatar
    still nothing in colorado.
    12-17-09 11:19 PM
  24. 19GhostRider71's Avatar
    Well I did have my service back but now its gone again. Hope this clears up by morning
    12-17-09 11:32 PM
  25. heavengoloo's Avatar
    Update at 11:46PM EST Canada on the Rogers Wireless Network.
    Still getting no e-mails and can't send out any email whatsoever.
    This is sad. I have been down almost the entire day!!
    12-17-09 11:46 PM
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