12-23-09 10:25 AM
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  1. Chrisy's Avatar
    Oh little red light.. please shine so bright ...
    That's very cute!

    BIS up again here:

    VZW
    South Florida

    Posted from my CrackBerry at wapforums.crackberry.com
    12-17-09 07:05 PM
  2. stkxppro's Avatar
    my emails are now slowly coming in....about 1/2 emails per minute...soooooooo slowwwwww
    12-17-09 07:07 PM
  3. polishdroiduser's Avatar
    BIS is down at least for me in Los Angeles i deleted readded my email accounts and resent my service books to no avail. :/ earlier in the day my emails pushed but after that it died :/
    12-17-09 07:08 PM
  4. bwood021174's Avatar
    BIS has been spotty all day here Verizon, Tyler Texas. Not coming through at all for last several hours. Sent one and the sent went through, but nothing coming in, hopefully back up later in evening or by morning.

    I am sure there is huge backlog.
    12-17-09 07:10 PM
  5. stkxppro's Avatar
    Just got a statement from Verizon Wireless, you CAN get a credit for the duration of the outage:

    "Research In Motion (RIM) is continuing to resolve their service outage that is affecting all cellular carriers nationwide and in Canada. Service is returning intermittently but as of yet, they do not have a projected time of repair. Once the issue is resolved, you can contact our Customer Service department to request a credit for the time you were without BlackBerry email service by dialing: 1-800-922-0204.

    We hope you find this information helpful. Other tips and helpful information regarding your BlackBerry handset and service can be found at BlackBerry Technical Solution Center. We appreciate your business and thank you for choosing Verizon Wireless."
    12-17-09 07:12 PM
  6. MattSpartans20's Avatar
    Just got a statement from Verizon Wireless, you CAN get a credit for the duration of the outage:

    "Research In Motion (RIM) is continuing to resolve their service outage that is affecting all cellular carriers nationwide and in Canada. Service is returning intermittently but as of yet, they do not have a projected time of repair. Once the issue is resolved, you can contact our Customer Service department to request a credit for the time you were without BlackBerry email service by dialing: 1-800-922-0204.

    We hope you find this information helpful. Other tips and helpful information regarding your BlackBerry handset and service can be found at BlackBerry Technical Solution Center. We appreciate your business and thank you for choosing Verizon Wireless."
    i wonder if every carrier will do this, and if its being subsidized by RIM
    12-17-09 07:15 PM
  7. stkxppro's Avatar
    i wonder if every carrier will do this, and if its being subsidized by RIM
    not sure if RIM is going to chip in but it seems like only Verizon right now, trying to contact other carriers
    12-17-09 07:17 PM
  8. smithbt5's Avatar
    Ok - now that we are coming out of the BIS outage, my Gmail account that's been fine forever has been marked as invalid on the Blackberry. I try to reauthenicate or readd the account and it tells me my password is invalid. The account is fine and so is the password. This is not acceptable service . . . . .
    12-17-09 07:22 PM
  9. sleepydumbdude's Avatar
    Probably get a credit for a dollar since it was down a day and they will prorate it. Thats what they did last time to me. Not worth my time to call and bug them.
    12-17-09 07:35 PM
  10. polishdroiduser's Avatar
    wow i wonder what caused this outage to last for so long? Did a swarm of porn just rush through there servers or what?
    12-17-09 07:39 PM
  11. jbr0927's Avatar
    Like many I woke up this AM and no red light blinking. I've had nothing since last night. I sent a "test" msg to a friend on his BB in AZ and he got it right away! He didn't even know there was an issue. Really?? He replied and I got nothing. I did get on my pc and read/delete anything new in my inbox. Left 3 to see if and when I'll get them on my bb.

    This hasn't really affected me like so many others. I just get on the computer or log on to yahoo thru the bb's browser. However, I don't get why RIM doesn't say something?? Anything?? I feel really bad for the CSR's at all of the affected providers right now. Can you imagine the abuse?

    Well I'm hanging in there. Committed BB user, thru good and really, really bad.
    12-17-09 07:40 PM
  12. VZW_BB_Fan's Avatar
    Ok - now that we are coming out of the BIS outage, my Gmail account that's been fine forever has been marked as invalid on the Blackberry. I try to reauthenicate or readd the account and it tells me my password is invalid. The account is fine and so is the password. This is not acceptable service . . . . .

    I recieved an email from blackberry stating that my gmail account needed to be reauthenticated and re-type in my password. I also was told my password was invalid, I went on gmail through my bb browser and was told my account was temporarily disabled and had to have a verification code text to my bb. After doing that my gmail account is no longer disabled however I am still not recieving emails. Any thoughts?
    12-17-09 07:43 PM
  13. stkxppro's Avatar
    yeah so RIM announced their numbers today and they beat the street, i say we all call demand a refund. we were out email most of the day.
    I fully agree!!!!!
    12-17-09 07:48 PM
  14. BradE's Avatar
    Still nothing.

    I'm getting pretty fed up with Blackberry's "service".
    12-17-09 07:57 PM
  15. polishdroiduser's Avatar
    maybe its good maybe we dont need our crackberries for one day.....Im going to get hit arent I....
    12-17-09 07:59 PM
  16. stkxppro's Avatar
    Still nothing.

    I'm getting pretty fed up with Blackberry's "service".
    Give it a little while...I just started to get all my emails and notifications - about 7,000 of them. its going to take some time to get through everything that has been backlogged and is waiting to be pushed out...
    12-17-09 08:00 PM
  17. Casper34's Avatar
    a friend of mine on VZW in south FL is BACK out! it started working and now nothing

    her comcast.net was working for about an hour
    he belsouth.net was not working.
    12-17-09 08:04 PM
  18. MattSpartans20's Avatar
    so I can send emails but i havent received any yet
    12-17-09 08:10 PM
  19. packedby776's Avatar
    Mine seems to be fully functional again. Receiving messages (got all back ones + now getting all new ones as they arrive, including FB).

    Boston here---using Verizon.
    12-17-09 08:12 PM
  20. Battscrew's Avatar
    Telus Calgary still out!!
    12-17-09 08:14 PM
  21. chelleygirl's Avatar
    I still have no emails!!!!! Ugh! Going thru withdrawal!!!!!!
    12-17-09 08:23 PM
  22. jlsparks's Avatar
    I still have no emails!!!!! Ugh! Going thru withdrawal!!!!!!
    Not to be rude but... you typed that post from your computer. Can you check your mail there, too?
    12-17-09 08:25 PM
  23. Slapnpop826's Avatar
    I've gotten an email here and there, but full service seems to still be out for me.
    12-17-09 08:27 PM
  24. jlsparks's Avatar
    Just got a statement from Verizon Wireless, you CAN get a credit for the duration of the outage:

    "Research In Motion (RIM) is continuing to resolve their service outage that is affecting all cellular carriers nationwide and in Canada. Service is returning intermittently but as of yet, they do not have a projected time of repair. Once the issue is resolved, you can contact our Customer Service department to request a credit for the time you were without BlackBerry email service by dialing: 1-800-922-0204.

    We hope you find this information helpful. Other tips and helpful information regarding your BlackBerry handset and service can be found at BlackBerry Technical Solution Center. We appreciate your business and thank you for choosing Verizon Wireless."
    This concept was addressed earlier in this thread. You pay $30/mo for BIS. BIS-E was down for, say, 12 hours. You're entitled, therefore, for up to $.50 in credit on your bill, assume they don't prorate further based on the fact that no other services were affected.
    12-17-09 08:27 PM
  25. NY-518's Avatar
    Albany NY, Verizon, BB email still not working........UGH!
    12-17-09 08:28 PM
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