Here is AT&T's outage notification. ill post when i get the resolution email.
Valued Customer,
This e-mail is to inform you of a network problem that MAY affect your Mobile Service.
Trouble Ticket Number: TT000012618435
Severity: 3-Low
Description of Issue: Degradation of RIM Blackberry BIS service.
Location of Issue: All Regions ;All Markets and surrounding areas Start Time: Dec 17 2009 12:13 AM PST Symptoms you MAY experience: BlackBerry Internet Service subscribers may be unable to send or receive messages, view email attachments, or request to see "more" text.
Estimated time of repair: Unknown
Technicians are working towards resolution as quickly as possible. We apologize for any inconvenience that this may cause. Thank you for your patience as we work towards resolving this issue. If you have any questions, please contact Mobility Enterprise Customer Maintenance Center 888-334-3787+PIN for more information.
AT&T Mobility - CONFIDENTIAL & PROPRIETARY Use pursuant to Company Instructions
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