[anon(7808135)]

My Z10 will restart sometimes when I set it down and it sometimes does it when I do the swipe to unlock gesture. What is causing these problems?

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[masterscarhead1]

Ok, so try this. Bang the phone against YOURSELF with some force. DO NOT bang it against a hard surface.
See if it restarts. There are many reports where the battery is loose in the slot

[avyguy23]

Does it charge proper? If it takes a second to recognize charger then that a sign of a loose battery. If it's been dropped a lot or had a few good ones the terminals can get pushed in. This is common in all phones especially the galaxy's

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[BB10user07]

Oh crap not again

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[sleepngbear]

Mine did that. Very rarely at first, then daily after one OS upgrade, then it settled down to once every blue moon. Even on one of the later leaks it still did it, though it was very infrequent. Maybe once every couple of weeks, if that. They don't all do it, and when they do it's usually pretty sporadic. Try loading up one of the later leaks if you can and see if that solves it.

[anon(7808135)]

I'm not kidding you, its restarted at least 12 times in 3 hours. So I should probably exchange it for a different one?

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[anon(7808135)]

It does charge properly also

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[masterscarhead1]

It does charge properly also

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You could always just put something to make the battery tighter

[anon(7808135)]

I shouldn't have to do that though... Z30 doesn't do this crap, right?

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[sleepngbear]

I shouldn't have to do that though... Z30 doesn't do this crap, right?

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No, you shouldn't have to mess with it like that to get it to work right. 12 times in three hours is definitely a problem. I'd exchange it. Or look for a Z30. In the week I've had mine, it hasn't had a single hiccup of any kind. You're with T-Mo? The STA100-5 works perfectly with them.

[The Big Picture]

My friend had the same problem.

Try cleaning the battery contacts (very gently!) on the battery and device.

Worked for him.

Q10SQN100-3/10.2.1.2228, Z30, Z10, iP5, SGS3

[ElementCDN]

The battery is loose. Take it out and put it back in again. Make sure the battery door is on snug afterwards.

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[anon(7808135)]

Okay, I will try that guys. I will let you know tomorrow if it helps any.

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[VancIsland]

I shouldn't have to do that though... Z30 doesn't do this crap, right?

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Prob won't happen with a Z30... because the battery is fixed in place, right. ;-)

Shoving a small folded piece of paper behind the battery & forcing it tighter to the contacts has certainly stopped all my reboots. They were apparently all related to battery being loose.

I'm not upset with it.. **** wears out. Such is life.

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[anon(7808135)]

I had a software update last night that was 5mb. Not very big but I did update and the restarting has stopped.

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[Tank1978]

I'm not kidding you, its restarted at least 12 times in 3 hours. So I should probably exchange it for a different one?

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Go exchange it

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[anon(7808135)]

Go exchange it

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It better now since I updated

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[The Big Picture]

It better now since I updated

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How long ago did you get your device?

Q10SQN100-3/10.2.1.2228, Z30, Z10, iP5, SGS3

[anon(7808135)]

How long ago did you get your device?

Q10SQN100-3/10.2.1.2228, Z30, Z10, iP5, SGS3

I got it in December

[Tank1978]

I'd replace it, just incase it reappears

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[crackbrry fan]

Take it back for a replacement, it's your battery contacts hopefully you didn't drop it. In any case BlackBerry through your carrier will replace it for you.

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[deshanar814]

I have the same issue. I'll wake up in the morning and it's restart. I'll have it a few time in the day it does it. Tried the batter pull out and all that junk and I've had mine since October I believe it was. It's not even a year old but I've had a couple of drops too so that could been the cause I guess right.

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