1. Gix1k's Avatar
    For some reason we have several users that are complaining contacts are not synching with Notes. Well, looking at the device the wireless sync is at NA, which prevents the sync from happening.
    I am aware of going to enterprise activation and CNFG, but even I do that and set to yes, it never works. I end up having to wipe all these devices. Doing this brings the phone back up with YES as the wireless sync answer and contacts sync again.

    Any ideas what else I can do....People hate their phones wiped.

    03-14-12 02:26 PM
  2. jeffh's Avatar
    It sometimes happens that OTA sync is lost for one of the five apps that BES supports. I don't know why this happens, but here is a solution that has always worked for me:

    You should know that there is a very slight risk of corrupting the OS on your device anytime you do a battery pull, so be sure to have a current backup before performing this procedure.
    1. Options / Advanced Options / Service Books
    2. Select the entry "Desktop [SYNC]"
    3. Push the Menu button
    4. Select Delete
    5. Answer "yes" to the "are you sure question?"
    6. Without turning off the blackberry, remove the battery
    7. Leave the battery out for a few seconds
    8. Put the battery back in
    9. After the blackberry boots up, select Options / Advanced Options / Service Books
    10. Push the Menu button
    11. Select Undelete

    The Wireless Sync option should now be present for Contacts, Tasks, Notes, Messages, and Calendar. It may be necessary to do this procedure more than once. The first time I did it, the service book came back, but the Wireless Sync option did not come back. I repeated the entire process and the second time the Wireless Sync capability was restored. So if you do it and it doesn't work, repeat the entire process. I've successfully used this process to restore OTA synching for contacts, notes, tasks and the calendar. I've never had the problem with Messages.

    If this process doesn't work, Blackberry Technical Support Knowledge Base Article KB10105 may apply. Here is the link: http://www.blackberry.com/btsc/artic...AL_Public.html

    If this Knowledge Base article applies, your IT department will have to solve the problem. It's beyond user solution.
    03-14-12 04:14 PM
  3. Gix1k's Avatar
    Thanks!!! I will try this. Tired of wiping devices to solve this problem.
    03-15-12 11:32 AM