1. jinxednuance's Avatar

    Please help folks!

    My phone is Canadian and I just came to the UAE for a visit.

    On the plane, I was connected to wifi (which will bring me to another post soon), and BIS was working perfectly fine.

    In the UAE however, I cannot get BIS to work. I can only use wifi - any idea why? I've been here multiple times before and I was able to use wifi to get my emails/bbms normally. Any suggestions?

    12-18-12 07:27 AM
  2. Branta's Avatar
    Sounds like the connected network does not support roaming data for your home network provider, I've seen the same problem in other roaming areas even when the radio signal is strong and voice works. Try selecting the network manually, you might have to step through a few until you find one which supports you in roaming.
    12-18-12 07:36 AM
  3. jinxednuance's Avatar
    Yes, but while I was onboard the plane, there was no network and I still got BIS...
    12-18-12 07:56 AM
  4. jinxednuance's Avatar
    Sorry to bump, but I would really appreciate the help if anyone has had a similar problem... thanks a lot
    12-18-12 02:00 PM
  5. jafrul's Avatar
    Are using the same carrier previously and now? Because if its the same carrier, U can just call customer service for help.
    But if its a different carrier, the new one may not support or subscribe to bis. I know one company in Malaysia who is not willing to pay licensing fee to RIM when the rest are eager to be in business with RIM.
    12-18-12 06:43 PM

Similar Threads

  1. Wifi, Works @Home, Not @Work - Please Help
    By troymill76 in forum General BlackBerry News, Discussion & Rumors
    Replies: 2
    Last Post: 03-09-10, 10:24 PM
  2. BIS working through wifi, but not mobile network (please help me diagnose)
    By boobah204 in forum General BlackBerry News, Discussion & Rumors
    Replies: 26
    Last Post: 02-22-10, 09:35 AM
  3. WIFI still not working (need help)
    By Mike_21 in forum General BlackBerry News, Discussion & Rumors
    Replies: 3
    Last Post: 10-31-09, 10:53 AM
  4. Help! BIS works on WiFi but not on 3G or when WiFi is off!
    By skyrider007 in forum BlackBerry Bold Series
    Replies: 6
    Last Post: 03-17-09, 11:07 AM