1. CrackBerry Question's Avatar
    I have tried all of the listed suggestions: I have taken the battery out; I have hit the on/off button 3 times quickly; I have held down the volume up/down. The screen lights up; messages are coming in but I cannot access anything because the screen won't respond to touch. Help!
    04-24-16 01:26 PM
  2. Bla1ze's Avatar
    You failed to mention what device. In any case, try reloading your OS. If that doesn't work, you likely have a hardware issue.
    04-24-16 03:11 PM
  3. conite's Avatar
    Sounds like a hardware failure to me.

    Otherwise the only other thing you could try is to reload your OS using Link.
    04-24-16 03:13 PM

Similar Threads

  1. How do you use edge part of the PRIV's screen?
    By sbulavin in forum Android Apps
    Replies: 11
    Last Post: 05-22-16, 01:24 PM
  2. Went back to my Passport SE
    By Derek W1 in forum BlackBerry Passport
    Replies: 25
    Last Post: 04-30-16, 06:00 PM
  3. Unable to upgrade my Q10 to 10.3?
    By CrackBerry Question in forum Ask a Question
    Replies: 1
    Last Post: 04-24-16, 12:45 PM
  4. My device (z10) software is not working?
    By CrackBerry Question in forum Ask a Question
    Replies: 2
    Last Post: 04-24-16, 09:52 AM
  5. Why isn't my BB Q10 accepting my BB ID Password?
    By CrackBerry Question in forum BlackBerry Q10
    Replies: 1
    Last Post: 04-24-16, 08:16 AM
LINK TO POST COPIED TO CLIPBOARD