1. menglim's Avatar
    Whenever I connect my PP to my laptop via usb, the slightest movement of the cable disconnects the cable. By this, I mean, link would always restart.

    Here'w how I do it:
    1. I have my link start whenever i connect my phone via usb. I just close the BB Link if I don't need it.

    2. The slightest movement of the laptop or the cable restarts BB Link. This is how I know that i get disconnected.

    3. Doing a backup becomes a pain.

    I'm sure the usb port and cable is good.

    This happened with my old mac and i just had to make a clean reinstall of the BB Link. I'm hoping I can get the same fix this time but cant find the article on how to make a clean re-install of BB Link on mac. ( i got a macbook air early 2015)

    hope you guys could help TIA
    Last edited by menglim; 08-29-16 at 11:54 PM.
    08-29-16 11:28 PM
  2. thurask's Avatar
    If you've already ruled out the port on the computer and the cable, then the port on the Passport itself might be the weakest link.
    08-29-16 11:34 PM
  3. menglim's Avatar
    tried that also and it works fine while doing file transfers. you move the phone while doing file transfer and the link restarts without disrupting the file transfer, weird i know
    08-30-16 12:13 AM

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