Who comes up with this crap
- avt123O.G.I do agree with your last statement. I don't think bullying or sticking a camera in someone's face at a store is the right course of action. It will only make people hate you and by default- the brand. If someone stuck a camera in my face, I would have them thrown out by security.
You lose in the end, not the guy doing the recording. You will most likely lose your job because you are blatantly lying on camera, and having a peaceful customer removed due to your ignorance and trying to save face.thisiscjay likes this.02-23-14 01:45 PMLike 1 - OmnitechDragon Slayer
So why work so hard here to excuse it?
People shouldn't be doing ANY job if they cannot do it ethically.
What are your personal ethical standards? At what point do you have a right to expect honesty?Plazmic Flame and thisiscjay like this.02-23-14 01:47 PMLike 2 - anon(153966)Distinguished...this is another reason why BlackBerry has to get into the media and spread the RIGHT word about them. Consumers only see adverts from the likes of Apple, Android, etc. So, this isn't helping.02-23-14 01:48 PMLike 0
- Just popped into my local 3 mobile store in Lancaster, UK.
And asked. have you got any BlackBerry Smartphones. And the young girl told me. That BlackBerry are not trading and the company has been split up into parts and sold off.
Even though I told her I was a BlackBerry Elite and this info was false. She said this is what she has been told to say to customers.
Even though I corrected her. She didn't care. And I made a point that you can't tell your customers this as it's un-true.
Then she lost track and attempted to justify it. As I walked out.
Posted via CB10
The poor girl is just an ignorant serf performing slave labour for minimum wage in a phone shop so don't be too hard on her.bbq10l likes this.02-23-14 01:51 PMLike 1 - And then the person would have it on camera that you called security to have them removed for recording you while asking a simple question. And they may have you lying on camera as well.
You lose in the end, not the guy doing the recording. You will most likely lose your job because you are blatantly lying on camera, and having a peaceful customer removed due to your ignorance and trying to save face.
Posted via CB1002-23-14 01:52 PMLike 3 -
My curiousity is officially piqued however, and I will be checking the site periodically. I'm tempted to start a thread about it actually.02-23-14 01:52 PMLike 0 -
Posted via my Nexus 10.bbq10l likes this.02-23-14 01:53 PMLike 1 - I wait for the day when someone is able to record one of these conversations and just post it to YouTube. Then lets see how fast John Chen swoops in to set things straight. Given that he had no fear to voice concerns directly to John L. at T-Mobile, I'm sure he'd have no problem slapping some shop owners upside the head.02-23-14 01:53 PMLike 0
- Now look at the Wall St articles about BBRY.
For example, the small analyst firm (two people, from what I can tell, a guy and his wife) that use the terminology "Featured Telecommunications Winner", if you read their news articles on BlackBerry, at the bottom you will see several paragraphs explaining why they think the stock is a dog and are advising their clients to get rid of it.02-23-14 01:53 PMLike 0 -
- I wait for the day when someone is able to record one of these conversations and just post it to YouTube. Then lets see how fast John Chen swoops in to set things straight. Given that he had no fear to voice concerns directly to John L. at T-Mobile, I'm sure he'd have no problem slapping some shop owners upside the head.
Posted via my Nexus 10.bbq10l likes this.02-23-14 01:56 PMLike 1 -
- avt123O.G.A person in a store sticking a camera in the face of employees is not a "peaceful customer." That person is considered insane and would be removed from the store. I have worked retail, and this would not be tolerated. It is the customer with the camera who would be considered crazy- why would anyone care enough about a phone to act this way? If they would do this- what is next? That is how normal people would think.
Posted via CB10
I guess I'm insane, but if a rep blatantly lied to me, I would record it and talk to their manager. Just like we can record the police if we have to deal with them.
Wait till Google Glass is officially available at a consumer pricepoint. You won't know who is and isn't recording you.
I have seen people recording things in a retail store before, no one was ever kicked out. Only an insane person would LIE to a customer and think they can get away with it.
Just do your job and this wont happen.
And the person isn't "sticking a camera in their face", no need to make this sound more aggressive than it really is. You can still be peaceful with a camera in your hand. I don't understand how holding a camera losses that tone.
Are peaceful protestors holding cameras no longer peaceful just because of a camera? I don't think so.Omnitech and thisiscjay like this.02-23-14 01:58 PMLike 2 - That's true... Maybe he'd have someone else in the company do it, like the exec of sales for the area/country. The thing is, this is happening all over and there's no way for them to stop it unless they do it. The only other option is to open their own stores and sell their own products.
Posted via CB Forums iOS app02-23-14 01:59 PMLike 0 - You know it's like we know we are walking into the lions den and just keep going. Let's face it. The majority of encounters in retail stores where a BlackBerry device purchase is attempted is greeted either with being steered to a different device, asked a ton of "why" questions, or told there's no phones available.
I take a different approach. I tell them what I want and ask if they have any. If no, I leave...No discussion. If they say yes, and then they ask me "why" BlackBerry questions, I respond cause its my preference, now can I purchase the phone please. If they do anything other than get the phone, I ask for a representative that will ring me up and activate the phone without wasting more of my time.
I'm a firm buyer. I don't give them a chance to start in with their tactics. As much as it pisses me off that they have an impact on sales, they are not going to impact me.
Posted via my BlackBerry Q10 or Z30 on VZW from Philly02-23-14 01:59 PMLike 2 - That's true... Maybe he'd have someone else in the company do it, like the exec of sales for the area/country. The thing is, this is happening all over and there's no way for them to stop it unless they do it. The only other option is to open their own stores and sell their own products.
Posted via CB Forums iOS app
Posted via my Nexus 10.02-23-14 02:01 PMLike 0 - How is someone crazy for pulling out a camera? You are the crazy one if you think you can lie to someones face and get away with it in todays world.
I guess I'm crazy, but if a rep blatantly lied to me, I would record it and talk to their manager. Just like we can record the police if we have to deal with them.
Wait till Google Glass is officially available at a consumer pricepoint. You won't know who is and isn't recording you.
I have seen people recording things in a retail store before, no one was ever kicked out. Only a crazy person would LIE to a customer and think they can get away with it.
Just do your job and this wont happen.
Edit, also make sure you have a real ease for with you if you do that lol.
Sent from my iPhone using CB Forumsbbq10l likes this.02-23-14 02:02 PMLike 1 - This thread is on fire!
But seriously, can we tone it down a bit and talk rationally about the OP's post?
The point is that the sales rep fed the OP some misinformation. And since she (or he, it doesn't matter either way) did that to someone who has a history with BlackBerry, it's likely that she/he has done the same with other customers.
I have a friend who's been fed a similar lot of BULL from a Virgin Rep in Canada (see earlier in the thread).
Obviously, this is an issue for BlackBerry when it come to the point of sale with carriers. It's all well and good to blame BlackBerry (yawn) but the bigger question is: why is this happening? Is it because sales reps (from all carriers let's assume) are lazy? Is it perception?
Can we debate this intelligently without turning it into a slugfest?web99 likes this.02-23-14 02:02 PMLike 1 - You know it's like we know we are walking into the lions den and just keep going. Let's face it. The majority of encounters in retail stores where a BlackBerry device purchase is attempted is greeted either with being steered to a different device, asked a ton of "why" questions, or told there's no phones available.
I take a different approach. I tell them what I want and ask if they have any. If no, I leave...No discussion. If they say yes, and then they ask me "why" BlackBerry questions, I respond cause its my preference, now can I purchase the phone please. If they do anything other than get the phone, I ask for a representative that will ring me up and activate the phone without wasting more of my time.
I'm a firm buyer. I don't give them a chance to start in with their tactics. As much as it pisses me off that they have an impact on sales, they are not going to impact me.
Posted via my BlackBerry Q10 or Z30 on VZW from Philly
I'm the same as you and rarely have issues with sales people. Wouldn't waste my time.
Posted via my Nexus 10.JeepBB likes this.02-23-14 02:02 PMLike 1
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