1. masterful's Avatar
    Hi Everyone,

    My Blackberry z10 is making a static noise coming out from headset while on the phone. I used the BBVE to diagnose but everything passes.
    Everything work fine it is just headset volume with white static noise and it is constant while on the call. I have done the following and it is why i'm here for your advise.
    - talking on the headphone works
    - speaker mode works
    - Voicechat using BBM (same as talking on carrier network. i thought it was my provider)

    07-20-14 08:02 PM
  2. anon721037's Avatar
    i've heard of this before, and i forget if its the os or not, but you could try reloading the software.
    07-20-14 08:30 PM
  3. masterful's Avatar
    Slff, thanks for your response but it is the last resort i wanted to go through. Also, this is brand new from the box...

    #BBFactCheck
    07-20-14 09:10 PM
  4. crackbrry fan's Avatar
    Try a different headset ,possible that the cable is damaged.

    Posted via CB10
    07-20-14 09:12 PM
  5. anon721037's Avatar
    Slff, thanks for your response but it is the last resort i wanted to go through. Also, this is brand new from the box...

    #BBFactCheck
    if its that new take it back and get a new one
    07-20-14 09:14 PM
  6. Craigash's Avatar
    Slff, thanks for your response but it is the last resort i wanted to go through. Also, this is brand new from the box...

    #BBFactCheck
    If it's brand new from box, return to your point of purchase for replacement.

    Posted via CB10
    07-21-14 12:34 AM
  7. masterful's Avatar
    Thanks. It was ordered through BlackBerry website so i'm not sure how to get a new one.

    I think I didn't make myself clear of the problem. The problem is when sounds are coming from my headset (not my headphone ) so it is annoying to be on a call when you can clearly hear the noise

    #BBFactCheck
    07-21-14 06:54 AM

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