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Hi Everyone,
My Blackberry z10 is making a static noise coming out from headset while on the phone. I used the BBVE to diagnose but everything passes.
Everything work fine it is just headset volume with white static noise and it is constant while on the call. I have done the following and it is why i'm here for your advise.
- talking on the headphone works
- speaker mode works
- Voicechat using BBM (same as talking on carrier network. i thought it was my provider)
:(
i've heard of this before, and i forget if its the os or not, but you could try reloading the software.
Slff, thanks for your response but it is the last resort i wanted to go through. Also, this is brand new from the box...
#BBFactCheck
Try a different headset ,possible that the cable is damaged.
Posted via CB10
if its that new take it back and get a new one
If it's brand new from box, return to your point of purchase for replacement.
Posted via CB10
Thanks. It was ordered through BlackBerry website so i'm not sure how to get a new one.
I think I didn't make myself clear of the problem. The problem is when sounds are coming from my headset (not my headphone ) so it is annoying to be on a call when you can clearly hear the noise
#BBFactCheck