What can carriers to with a BIS account?
I just upgraded my trusty old 9700 to a 9900 and now I am having problems with my BIS account. Usually swapping the device in Desktop Manager does the trick, but in this case it didn't and seems to have made my BIS account inaccessible.
What can the carrier do in this situation? I called them earlier and their suggestion was to call RIM, but at $50 per call that's not going to happen out of principle. It's always been my understanding that the carrier can manage and is responsible for BIS accounts - is this correct? If so, what exactly can they do with a BIS account that helps to solve my problem?
I'm tempted just to ask them to delete the account so I can set it up again later on the 9900, which I know that they can do. Although this would be a solution I'm not entirely comfortable with it because there is a small chance that someone else could take the account name before I do. The reason I'm so worried about it is that I've been configuring things to send messages directly to the BIS e-mail address because I'm transitioning away from the address that I have been using and have yet to decide on a new, permanent address.
There is also the fact that I'm having serious difficulties in trusting in the competence of my carrier's support team, so I would like as much information as possible before I call them again.
Thanks!