I just had what I believe was a genuinely honest conversation with a Tier-2 Technical Support Rep. at Verizon Wireless. I asked when we Q10 customers are likely to see an official OS update, and explained that there are rumours and misinformation everywhere about this. She told me that she doesn't ever have access to that kind of information, and that it's above her paygrade to even be able to contact those who do have it. She could only tell me what I already knew - that the Z10 was updated in January, and that the last update for the Q10 was last August. Basically her department finds out about update approvals at the same time the customers do, and she saw nothing on her schedule to indicate anything was being offered today.
Since I was not permitted to talk to anyone higher up, I asked if she could please relay my customer wishes to those who are doing the testing. I also told her that the more time that passes, the less functionality I have on my phone; the latest update includes new features, including security features, which I cannot use, and more new apps are created which I cannot install. I also stressed that there are a LOT of us who have been waiting for this, and it would help if someone would contact Blackberry in an official capacity, and provide a timeline we can believe.
She agreed to pass my information along, and apologised for not being able to give me further information. It was a very civil and cordial conversation, and I felt she was being honest when she said she doesn't see the updates being rolled out until they have been announced to everyone.
Q10, OS 10.1.0.4189
02-10-14 02:34 PM
