Urgent help! Daughter has wiped her 9360...can it be recovered
As the title says, my daughter came in in floods of tears with her 9360 wiping itself (she'd changed her pwd after a "friend" found her's out and played with her phone). She forgot her new one and (unbelievably) tried 10 times and failed then didn't read the data wipe warning so typed blackberry and the rest is history.
Pretty sure this is a stupid question (as it seemed to do a second wipe as I watched) but is there any way I can recover her system? She's lost all her contacts, photo's and music and, no, she has never backed her phone up. I'm PC savvy so any processes that may work would be gratefully received (at least recover her contacts). I've used data recovery software but it just found some photos on the microSD card.
Re: Urgent help! Daughter has wiped her 9360...can it be recovered
Definitely have her start using BlackBerry Protect. It will back up her contacts, and other phone data, as well as give the option to lock, locate, and wipe remotely if lost or stolen.
Urgent help! Daughter has wiped her 9360...can it be recovered
Originally Posted by
daveycrocket I think folk are not to aware of how good protect is
blackberry protect has my vote for the title of "must have app"
its saved my bacon more then once and is just awesome!
Sent from my BlackBerry 9810 using Tapatalk
Re: Urgent help! Daughter has wiped her 9360...can it be recovered
Originally Posted by
darkehawke blackberry protect has my vote for the title of "must have app"
its saved my bacon more then once and is just awesome!
Sent from my BlackBerry 9810 using Tapatalk
+1 to this. I sent my old 9300 in for repair, and had backed it up on the pc, however the pc decided that the 2week window that it was gone would be the perfect time to crash and my data was gone. when I got my device back(actually they sent me a brand new device) after getting them to fix my browser I headed over to the BB Protect site & sent a link to my phone. saved my valuable and invaluable contacts, along with my SMS messages. BB Protect is something amazing that many people overlook.
Sent from my BlackBerry PlayBook using the CB Forums App
Re: Urgent help! Daughter has wiped her 9360...can it be recovered
Originally Posted by
Gary F I've set her up with a yahoo account so will let her know they can be backed up like that. It seems a weird omission from BB protect not to back up BBM contacts though!
With BBM 6, the backup/restore process was manual. Go into BBM options and you can backup and restore your contacts locally or to an email account.
With BBM 7, it uses your BBID to automatically back up BBM contacts and groups. One you switch to BBM 7, the backup and restore process should happen in the background.