1. kr1sten's Avatar
    When I go to update to 4.5, it says that my Blackberry is on the Blackberry Enterprise Server and cannot update. How do I switch to BIS to install 4.5?
    04-22-09 09:07 PM
  2. sunkast's Avatar
    Are you active on BES? If you are using a company issued BB, you need to ask your BES admin to update for you.
    04-22-09 09:13 PM
  3. kr1sten's Avatar
    Nope, not a company phone. Personal BB. Not sure why it is even BES.
    04-22-09 09:14 PM
  4. sunkast's Avatar
    Did you get the phone second hand from someone? You could have an IT policy left in place on the phone. If that is the case here is a post that explains how you can remove it.

    04-22-09 09:25 PM
  5. kr1sten's Avatar
    Also, a brand new phone.

    Frustrated yet? I sure am.
    04-22-09 09:28 PM
  6. sunkast's Avatar
    You must be doing something incorrectly then. When you installed Desktop Manager did you select Personal in the beginning?

    Here is a link that outlines how to go about updating your device.

    BlackBerry 101: How to Install or Upgrade to a New RIM BlackBerry Operating System (OS) | CrackBerry.com
    Proper Upgrade / Downgrade Procedure
    04-22-09 09:36 PM
  7. kr1sten's Avatar
    Ok, I will try uninstalling and re-installing. Thank you for your help!
    04-22-09 09:42 PM