[jafarpour]

Hello Ladies and Gentlemen,

My BB's keypad had a problem so Rogers gave me a new Bold 9900. So far so good!
When I came home and tried to go to "Options > Device > BlackBerry ID", it gives me the error "Unable to update blackberry ID account information while offline".
I called rogers several times and they believe that everything is fine on their side as I have still exactly the same BIS plan as before. Has anyone faced such a problem before. I googled this and nothing really relevant came up. I have tried the security wipe out, and re-installing the OS and the hard reset so far. Your help is truly appreciated.

Cheers

[kill_9]

Is the network radio activated? If I am not mistaken you need to be on the carrier's network to access BlackBerry ID and BlackBerry AppWorld.

[jafarpour]

yes It is. I can even browse internet.

[allanah_arthur]

What do u mean u need to be on carriers network?

[Sunil varma]

Hi jatapour

Did you find a solution to the offline problem

[anildas]

Is the network radio activated? If I am not mistaken you need to be on the carrier's network to access BlackBerry ID and BlackBerry AppWorld.

kiya karna caia

[anildas]

kiy karna caia

[Besto]

I have these problem

[Besto]

anyone can help me ???? I hate bb

[Salman Kp]

unable to update blackberry id account information while offline