1. BitPusher2600's Avatar
    Just fixed a problem that took a lot of time to figure out, and I thought I'd post the story here so people googling away have something straightforward. I would like to add that I'm just a "consumer" using this device on a standard BIS from Verizon.

    I picked up a 9650 dirt cheap, because I couldn't deal with Surepress anymore. This thing was running OS 5 and I kept getting the "unable to send request for available updates" error. I can, by the by, relate that Verizon tech support are both morons and liars. I got on the phone with them, explained I had just activated the device and couldn't update. He identified the version I was running because I was at the store talking to him on this very device. Not sure how that works but no matter. Anyway, I had done the factory reset prior to calling and a couple battery pulls after the fact. So, the guy moves me up a tier to whom they call "BlackBerry Experts." This guy then clicked around on his computer for a couple minutes and told me the problem was RIM and that I simply needed to update via the desktop software. This wouldn't have mattered but I'll get to that in a second. Anyway, I don't have home internet service, nor do I have any friends I can just go to and use their internet or computer. I then downloaded Tether and tried to get my machine online that way, and being that Tether can't work on a Mac that has DM installed via USB, I spent a while playing with bluetooth, and yes I was desperate by this point. That whole pain in the *** failed, so I had all but given up.

    A little while later, I thought maybe if I make sure all security is disabled I might get somewhere. I hadn't enabled even a password as yet and couldn't find one piece of evidence this phone had any BES crapola going on. Everything was clear until I got to the firewall menu. The firewall was enabled, and wasn't allowed to be disabled, and not one checkbox in the list of things to block was ticked, but there was a little lock icon next to the enable/disable box and as I said, I was not allowed to change it. I've never seen that across my last couple Berries so I started researching it. Turns out it is an IT policy pushed out on a BES, and apparently, going thru and doing a security wipe (where that nifty prompt makes you type the word BlackBerry) does NOT wipe special IT policies from the device registry. Because I'm on a Mac I used method 4 described in this BB KB article:
    http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB14 202

    The second I typed the command into the terminal, it instantly rebooted my device, and all settings were erased or defaulted and voila! I tried the update again and it worked like a charm.

    So the whole point of this overly-long post is that doing a phone wipe thru the handheld's software apparently doesn't (or should it be "doesn't always") wipe special BES policies from the device registry afterall, so if you have weird problems like mine, that KB article has the fix.
    PS: I had also, in all the digging it took for me to solve this problem, read that custom/hybrid roms can cause my particular error to show up sometimes as well, though it wasn't my case.

    All the best folks.
    --BitPusher

    Posted from my CrackBerry at wapforums.crackberry.com
    Last edited by BitPusher2600; 09-05-11 at 12:24 PM.
    claire___ likes this.
    09-05-11 12:17 PM
  2. SaraRB's Avatar
    I'm having the same problem with the same little lock icon on the firewall enabled button. The link you posted goes to a "this page is no longer available" page, and the security wipe says the phone won't be able to send emails or anything once you wipe. ahhh I'm confused and don't want to mess anything up...could you please help since you've been through this?? Thanks!
    09-23-11 08:57 PM
  3. green_ember's Avatar
    I'm having the same problem with the same little lock icon on the firewall enabled button. The link you posted goes to a "this page is no longer available" page, and the security wipe says the phone won't be able to send emails or anything once you wipe. ahhh I'm confused and don't want to mess anything up...could you please help since you've been through this?? Thanks!
    take the space out between the 14 and the 202
    09-24-11 06:56 AM
  4. neeraj_kapoor's Avatar
    i've done the facory reset.. still i'm getting the same problem "unable to send request for available updates'. even when i checked the update on blackberry desktop software..its not showing no updates but its showing the bb os 7.1 in 'view other available versions'. when i select the os 7.1 to update.. it still shows the error.. please help me
    05-26-16 11:54 AM
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