[bb_483]

Hi,
Thanks to the clever people on the forum I have 'upgraded' my wife's sim-free 8520 to use UMA on Orange and it works nicely.

However, sometimes when she comes back home the phone will connect to wifi as usual and UMA does not come up at all (not even lowercase 'uma'). Looking in diagnostics the DNS seems to fail, although a manual DNS lookup works. Note wifi and internet access are working.

UMA
Connection Pref.: Wi-Fi Preferred
UMA Wi-Fi Available: Successful
Connection: Error
Error Code:  
Status: ISP or wireless network error.
Reg. UNC Address:  
Registration: Error
Authentication: Error
Serving UNC Address: unc.singlephone.orange.co.uk:14001
Security Gateway Address: singlephone.orange.co.uk
Cell Info.:  
Cell. handover to UMA failures: 0
Cell. rove-in failures: 0

If I turn off the mobile radio and reboot (eg; wifi only) then it goes straight into UMA. I can then turn the mobile radio back on and it continues to work on UMA (we have no mobile signal at home)

UMA
Connection Pref.: Wi-Fi Preferred
UMA Wi-Fi Available: Successful
Connection: Successful
Error Code:  
Status: UMA Connection successful.
Reg. UNC Address: unc.singlephone.orange.co.uk:14001
Registration: Successful
Authentication: Successful
Serving UNC Address: avn0950unc1.singlephone.orange.co.uk:14003
Security Gateway Address: singlephone.orange.co.uk
Cell Info.: MCC:xxx MNC:xxx Cell ID:xxx ARFCN:xxx
Cell. handover to UMA failures: 0
Cell. rove-in failures: 0

Before I start the next level of troubleshooting (going to put a packet capture on the internet connection) has anyone see this before? Why does it come up sometimes and not others? Any hints or tips?

Thanks
Paul

[bb_483]

Just thought I would add an update.

This is working just fine and reliably now. Haven't changed anything. I can only assume there were server/service issues in the early evening and that cause the problem.

At the moment, its all working beautifully!

Before I start the next level of troubleshooting (going to put a packet capture on the internet connection) has anyone see this before? Why does it come up sometimes and not others? Any hints or tips?

[stud.bs]

Hi,
I have a similar problem. I have O2 broadband at home. My BB curve 8900 connects to the router and shows UMA without any issues, but even after that the voice call quality is really bad. I cant hear the other person on the phone , when on UMA.

But for some reason , when I am on UMA in office (office has BT business broadband account), the call quality is much better

the WIFI test done in office has come with this report
Wi-Fi
Current Profile: SPTechEng_11g
SSID: SPTechEng_11g
AP MAC Address: 00:22:3F:59:F7:57
Security Type: Pre-Shared Key (PSK)
Association: Successful
Authentication: Successful
Local IP Address: 192.168.254.27----AT HOME ITS DIFFERENT
Signal Level: -57 dBm
Connection Data Rate: 54 Mbps----- AT HOME ITS 48Mbps
Status: Network acquired
Authentication Failure Reason:
Network Type: 802.11b/g
Network Channel: 13 -----AT home its 11
Pairwise Cipher: CCMP
Group Cipher: TKIP
Gateway Address: 192.168.254.1----AT HOME ITS DIFFERENT
DHCP: Successful
Primary DNS: 192.168.254.1----AT HOME ITS DIFFERENT
Secondary DNS: 0.0.0.0
DNS suffix: sptechnology.local
Subnet Mask: 255.255.255.0
Server Domain Suffix:
Certificate: Not Applicable
Software Token: Not Applicable
L3 Auth:

VPN
Current Profile:
Concentrator Address:
Contact: N/A
Authentication: N/A
Secure Device IP:
Status: VPN profile is not found.
Resolving Concentrator: N/A
Concentrator IP:
Primary DNS:
Secondary DNS:
DNS Suffix:
Secure Subnet Mask:
Retry at:
Session Lifetime:
Re-login at:
Failed Login Attempts: 0
Certificate:
Software Token:

UMA
Connection Pref.: Wi-Fi Preferred
UMA Wi-Fi Available: Successful
Connection: Successful
Error Code:
Status: UMA Connection successful.
Reg. UNC Address:
Registration: Successful
Authentication: Successful
Serving UNC Address: 172.24.129.8:14003
Security Gateway Address: singlephone.orange.co.uk
Cell Info.: MCC:234 MNC:33f Cell ID:36752 ARFCN:869
Cell. handover to UMA failures: 0
Cell. rove-in failures: 2

BlackBerry Infrastructure
Address Used: //93.186.25.40:443
IP Used: 93.186.25.40:443;52452
Connecting: Successful
Authenticating router: Successful
Authenticating server: Successful
Last Contact At: 24 Feb 2010 17:00
Sent using BlackBerry� from Orange



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AT HOME
I have already forwarded port 500 and port 4500 , but that didnt help, I have tried changing security from WEP to WPA2 and even that didnt make a difference.
Please suggest some solution because Orange have done some replacements of this handset, but even then the same issue persists. I have zero orange network at home, so I am totally relying on UMA.

[alzrnb]

I am having a similar problem with intermittent UMA service, once it gets it is usually stays but it sometimes takes a long time to connect to the UMA. Currently my wifi diagnostic is saying that I have a UMA connection available, but that the connection is "error" but gives no actual error code...

Can anyone enlighten me?