01-31-14 11:53 PM
563 ... 1112131415 ...
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  1. JuiciPatties's Avatar
    I called them and told them that they were 'utterly disappointing and should be ashamed of their customer service'. All she said was '...sorry'

    Posted via CB10
    Oh crap ... i thought you were one of the few that were getting what you ordered. Your last post looked very promising.
    12-17-13 03:21 PM
  2. canaris's Avatar
    2 weeks ago they told me it was shipping via Canada International...now I see my order was cancelled and no reply to my email inquiries....wonderful! Good thing this only pissed off existing BlackBerry users and not potential ones

    Posted via CB10
    12-17-13 03:27 PM
  3. harryhayde's Avatar
    Oh crap ... i thought you were one of the few that were getting what you ordered. Your last post looked very promising.
    Me too. I even asked if they would honor it because of the inquiry and they said no

    Posted via CB10
    12-17-13 03:34 PM
  4. Graz's Avatar
    So, I'm curious, did ya get your orders?
    I'm guessing they didn't.

    Posted via CB10
    12-17-13 03:39 PM
  5. kyleheney's Avatar
    Mine got canceled too... sucks a lot. Time for a new Christmas gift plan!

    Posted via CB10
    12-17-13 04:31 PM
  6. gmtrainer1's Avatar
    Well after about 2 hours on the phone they agreed to issue me a new order and when items ship refund my credit card so items would be free! Now even better news is a phone call to me approximately an hour after my new order was placed, BlackBerry informed Digital River that the canceled orders would be filled so none the less they canceled my New order and original order is back to the waiting game but was promised they would be filled!

    Hope this turns out promising for all of us!

    Posted via CB10
    12-17-13 06:30 PM
  7. kyleheney's Avatar
    I'd be shocked if they un-cancel the newly canceled orders. It would be great, but I can't see it happening.

    Posted via CB10
    12-17-13 06:38 PM
  8. bsrgsit's Avatar
    Is this working now also..I missed this! Anyway I can get it.!

    Posted Via CB10! Z10STL100-1/10.2.1.1055!
    12-17-13 06:43 PM
  9. zten's Avatar
    The best part is if you call they will tell you that you asked them to cancel it. 'Canceled upon customer request'

    Lol.

    Posted via CB10
    12-17-13 07:55 PM
  10. howarmat's Avatar
    This might be the only company that is run by worse management than BB themselves
    12-17-13 08:17 PM
  11. JuiciPatties's Avatar
    This might be the only company that is run by worse management than BB themselves
    Ummm ... Nortel, Enron, WorldCom ...
    Camelhmpz likes this.
    12-17-13 08:30 PM
  12. zten's Avatar
    This might be the only company that is run by worse management than BB themselves
    Try calling and asking about your order, it's gets funnier by the minute. I think they were specifically instructed to lie, since after several minutes they just tell you to stop wasting their time.

    Posted via CB10
    12-17-13 09:17 PM
  13. curvezzz's Avatar
    Try calling and asking about your order, it's gets funnier by the minute. I think they were specifically instructed to lie, since after several minutes they just tell you to stop wasting their time.

    Posted via CB10
    Wow that's great customer service :/

    ? AT&T Z10 STL100-3/10.2.0.1791 ?
    12-17-13 09:20 PM
  14. olisg's Avatar
    Mine got cancelled as well, oh well it was fun while it lasted

    Posted via CB10
    12-18-13 04:29 AM
  15. anon(3987448)'s Avatar
    Finally refunded! Only took three weeks

    Z10STL100-3/10.2.1.1055 on Bell with Unlimited Data
    12-18-13 09:28 AM
  16. Gregory Ryan's Avatar
    Anyone else get this?

    Totally free BlackBerry accessories!-img_00000614.png

    Posted via CB10
    12-18-13 05:11 PM
  17. kyleheney's Avatar
    I was just about to post that exact same screen shot! Looking promising!

    Posted via CB10
    12-18-13 05:12 PM
  18. gmtrainer1's Avatar
    Anyone else get this?

    Click image for larger version. 

Name:	IMG_00000614.png 
Views:	1677 
Size:	172.7 KB 
ID:	231286

    Posted via CB10
    You know it!

    Looks like BlackBerry is going to do the right thing!

    Posted via CB10
    12-18-13 05:12 PM
  19. goku_vegeta's Avatar
    I'd be shocked if they un-cancel the newly canceled orders. It would be great, but I can't see it happening.

    Posted via CB10
    This happened. I just got an email saying sorry for the cancellation, we had a high demand and they said they will ship it in a few weeks.

    Posted via CB10
    12-18-13 05:13 PM
  20. Saiga's Avatar
    Yep, I just got the same email for orders that didn't qualify for the promotion. Very surprising!
    12-18-13 05:15 PM
  21. momark's Avatar
    Anyone else get this?

    Click image for larger version. 

Name:	IMG_00000614.png 
Views:	1677 
Size:	172.7 KB 
ID:	231286

    Posted via CB10
    I just got the same thing but they already refunded the money

    Posted via CB10
    12-18-13 05:15 PM
  22. FoxxBerry's Avatar
    I was cancelled right away, but I just got an email that said they would refufill orders in January 10th

    Posted via CB10
    12-18-13 05:16 PM
  23. zten's Avatar
    Totally free BlackBerry accessories!-img_00001378.png

    Lol after they said my order was cancelled, this email is from blackberry wonder if they're going to give it to us?

    I had already gotten over this I hope they're not just messing with me now.

    Posted via CB10
    12-18-13 05:17 PM
  24. JuiciPatties's Avatar
    It is just to mess with you guys. In a couple days it will be cancelled again. lol ... only kidding. I sure hope it is legit, but look how long we have waited thus far.
    12-18-13 05:28 PM
  25. R Field's Avatar
    Never got a cancellation email so wondering if they will actually fulfill my order. Got the email as well.

    BlackBerry Z30 | 10.2.1.1055 | BBM Channel C0006E212
    12-18-13 05:32 PM
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