[BriniaSona]

Can everyone just take a moment to stop Blaming BlackBerry when their carrier bought phone doesn't get updates.

It's NOT BlackBerry's fault. It is the carrier who would rather you buy the iPhone 7 they get commission on, or the new Galaxy s8 they can give to you with a new contract.

As a business they don't want you to keep your old phone, even if that phone is only 3 months old.

They won't push updates to your DTEK, just like they won't to a moto G, lg stylus, or any non flag ship phone.

It's the simple fact of them wanting you to upgrade.

That or they are too lazy and cheap to spend money to contact these companies.

I doubt BlackBerry would release a phone without updates.

They didn't even do that with the PlayBook or Storm. Yes they didn't get promised features, but they still did get updates for a long time.

[fairmarketvalue]

Lotsa Kool-Aid being drunk here.

[whatsever]

Is true there is something with iphone's . At work they always telling we must sell only iphone's also if someone wanted another device try to sell them an iphone. But since this summer it seems different because they find out that Apple users are contacting more often and also have more complaint about coverage, extreme data usage and software issues (mostly after updates). It seems that iphone users call 4 times more than Android users and it's not only about complaint ,but also to get a better price and trying to get desperate a newest device.

So my quess selling iphone's is bringing extra costs for operators, but al least they bring out update for these devices and not for other brands like BlackBerry

[MrScotian]

I remember 3 years ago when I got my Z10 from Bell in Montreal. I had asked for the device specifically, it was to be my first BlackBerry device and I had thoroughly researched it beforehand to know what I would be getting. After several minutes of pitching, I actually had to tell the salesperson to stop trying to sell me an iPhone and sell me the Z10 or I would go elsewhere. He, very clearly, reluctantly then sold me a Z10. My advice for anyone deciding to buy a new phone is to take the time beforehand to research what you want and then go and get it. The salespeople I've encountered are much less knowledgeable than they seem and because of financial priorities, they have an agenda to sell you a specific device.

I went through this a second time when my Z10 died suddenly a year later and Bell could "only" replace it with a Z30 - under an expensive extended warranty plan that I had paid for and that, in the end, cost me about $20 more than if I had not taken the plan at all and just paid out of pocket. Live and learn. They tried again to get me onto an iPhone or Android device. I took the Z30 and have been happy ever since.

[Johnny Dollar]

Yeah? Well what happens when you buy a Shopblackberry Dtek50 unlocked to any carrier and your STILL waiting for the Nov/Dec security updates???

Don't mind me I just like to rant

[thurask]

Yeah? Well what happened when you but a Shopblackberry Dtek50 unlocked to any carrier and your STILL waiting for the Nov/Dec security updates???

Don't mind me I just like to rant

Now that ball is in BlackBerry's court.

[FF22]

Yeah? Well what happened when you but a Shopblackberry Dtek50 unlocked to any carrier and your STILL waiting for the Nov/Dec security updates???

Don't mind me I just like to rant

Is this a common problem with the Dtek50 or are YOU having a unique problem? What if you call BB at their 24 hour number? Is that number good for the Dtek models?

[thurask]

Is this a common problem with the Dtek50 or are YOU having a unique problem? What if you call BB at their 24 hour number? Is that number good for the Dtek models?

There is no December update for DTEK50s, for anyone.

[BB-JAM215]

Is this a common problem with the Dtek50 or are YOU having a unique problem? What if you call BB at their 24 hour number? Is that number good for the Dtek models?

My impression is that the DTEK50 has been the slowest to receive security updates. My unlocked DTEK50 didn't get the November update until December 13 and some still don't seem to have it.

[Johnny Dollar]

Is this a common problem with the Dtek50 or are YOU having a unique problem? What if you call BB at their 24 hour number? Is that number good for the Dtek models?

There are others in the same boat.

[NightFire]

Maybe it is because I live in a big city, but no one has ever sold me a device I didn't want. I did my research and stuck to the plan.

I've never been coerced into changing my mind. I've actually found reps who were receptive to my choice--no matter what it was.

So, here's to sticken' to my guns and standing up for what I think is right (even if wrong)! ☺

Posted via CB10

[Old_Mil]

...or my wife's shopblackberry.com passport which hasn't received 10.3.3 yet.

[stlabrat]

not sure what is the current situation between apple and carrier... it is well reported the contract carrier signed with apple for iphone initially require sell minimum qty at set price... that is why rep push the iphone on carrier end. money talks. (smiliar to MFG yield of product, signed contract with CM before, minimum yield 97%, anything over 97% CM got keep as profit... never need to worry about poor quality... yield usually above 99%. benefit both parties).
as for the update. (1) once a month update with small patch, even with non-essential stuff... or (2) patch as required - aggregated well thought of patches based on the latest info once a while, to avoid patch hole on holes due to insufficient data in case (1). Which one you would prefer? what is industry standard? does apple provide monthly patch? (I got Mac, but update is only (2)... including Java). Is it based on Google's patch release? does google issue monthly? that's silly (if I am bad guy, if i know the monthly release date, i would waited to launch attack after that specific date per month to get maximum damage... why any company what to have scheduled update? please enlighten me...).

[DaFoxGrey]

not sure what is the current situation between apple and carrier... it is well reported the contract carrier signed with apple for iphone initially require sell minimum qty at set price... that is why rep push the iphone on carrier end. money talks. (smiliar to MFG yield of product, signed contract with CM before, minimum yield 97%, anything over 97% CM got keep as profit... never need to worry about poor quality... yield usually above 99%. benefit both parties).
as for the update. (1) once a month update with small patch, even with non-essential stuff... or (2) patch as required - aggregated well thought of patches based on the latest info once a while, to avoid patch hole on holes due to insufficient data in case (1). Which one you would prefer? what is industry standard? does apple provide monthly patch? (I got Mac, but update is only (2)... including Java). Is it based on Google's patch release? does google issue monthly? that's silly (if I am bad guy, if i know the monthly release date, i would waited to launch attack after that specific date per month to get maximum damage... why any company what to have scheduled update? please enlighten me...).

Apple pushes their updates directly, bypassing carriers. If something is broke, when Apple fixes it, within a few days all Apple products are fixed.

Everyone else pushes the updates, but most of the carriers have to sign off first or the carrier pushes it.... which is the main point of issue. If something is broke, the name-brand-version of the OS in question is fixed, and depending on how many carriers drag their feet, it might get out in up to a few months for a few models.

Ideal patching is divided in two:

• Hot Fix - Fix broke things quickly - When it happens, it happens now.
• Maintenance Patch - Tweaks and added or corrected security - When it happens, it's based on a scheduled time frame.

Both ways combined show the company in question is on the ball for customer and product support and is generally preferred in the industry.
That is one thing BlackBerry would want to happen, however their might in wrangling carriers to bend to their format isn't strong enough as it is with Apple.

[donnation]

Yeah or you could just look at the obvious. Carriers aren't issuing out updates for BB devices because the amount of users for Blackberry phones are so low that they don't take the time to mess with it.

[Troy Tiscareno]

When a carrier sells a phone (instead of the consumer buying a phone directly from the manufacturer), the carrier is responsible for providing support for the phone (with a partial exception for Apple phones), not the manufacturer. So, if an update breaks a bunch of people's phones, the carrier has to make it right, up to and including replacing the phone at carrier expense.

Carriers are heavily motivated to do extensive testing on firmware updates to ensure they aren't going to roll out buggy or poorly-designed software that will cause lots of user complaints and cause the carrier to have to replace a bunch of devices. That's why carriers do testing, and why they control the update process: they are contractually responsible for the outcome of those updates.

Having said that, testing updates takes time and resources at the carrier, which costs money. And the money that a carrier is willing to spend on updates for a phone is finite, so the carriers will look at the projected testing costs vs. the importance of the update and the number of users on their network it will effect, and decide whether or not they can justify spending money to test the update and support its rollout. Newer, flagship devices that sell well and generate lots of profits will naturally be first in line for updates. Anything that sells in low volume and/or generates low profits (entry-level devices) will be a low priority for updates. That just makes smart business sense.

[andy957]

Apple pushes their updates directly, bypassing carriers. If something is broke, when Apple fixes it, within a few days all Apple products are fixed.

Everyone else pushes the updates, but most of the carriers have to sign off first or the carrier pushes it.... which is the main point of issue. If something is broke, the name-brand-version of the OS in question is fixed, and depending on how many carriers drag their feet, it might get out in up to a few months for a few models.

Ideal patching is divided in two:

• Hot Fix - Fix broke things quickly - When it happens, it happens now.
• Maintenance Patch - Tweaks and added or corrected security - When it happens, it's based on a scheduled time frame.

Both ways combined show the company in question is on the ball for customer and product support and is generally preferred in the industry.
That is one thing BlackBerry would want to happen, however their might in wrangling carriers to bend to their format isn't strong enough as it is with Apple.

Broken

[cribble2k]

Wasn't it BlackBerry bragging about being able to push security updates directly to devices, regardless of carrier?

If that's true, all Priv, DTEK 50/60 devices should be on the 05 December 2016 security level. If not, BlackBerry lied.

Hard to back up you're the most secure, when you can't even get the most up to date software out to your customers.

[Fool Guy]

Still BlackBerry deserves some blame.
Many countries where unlocked phones are sold ie India yet to get latest update.
BlackBerry can roll out important update directly to carrier locked devices.
In any case it is Cellphone maker gets blame not carrier for bad phone or no update.

[Dunt Dunt Dunt]

Still BlackBerry deserves some blame.
Many countries where unlocked phones are sold ie India yet to get latest update.
BlackBerry can roll out important update directly to carrier locked devices.
In any case it is Cellphone maker gets blame not carrier for bad phone or no update.

Well... as BlackBerry isn't all that worried about their reputation as a "Cellphone Maker" anymore... what does it matter?

I expect they have limited the release to match the level of support that they are able to offer customers.... eventually they'll get around to expanding the release of the update. If they deem it necessary.....

[crackberry_geek]

Yeah? Well what happens when you buy a Shopblackberry Dtek50 unlocked to any carrier and your STILL waiting for the Nov/Dec security updates???

Don't mind me I just like to rant

Or when you buy a DTEK50 direct from BlackBerry, that BlackBerry claims on their very own website is fully compatible on Tmobile... only to find out that it isn't?

That ball lies squarely on the shoulders of little johnny chen... and his anti his anti-carrier antics.

[Fool Guy]

Well... as BlackBerry isn't all that worried about their reputation as a "Cellphone Maker" anymore... what does it matter?

I expect they have limited the release to match the level of support that they are able to offer customers.... eventually they'll get around to expanding the release of the update. If they deem it necessary.....

In any business it is the brand reputation which matters, May be not important for some specially big business houses and tech companies where nothing but "Present" only matters.
Even public have short memory now with least care for brand loyalty.