1. Tornado99's Avatar
    Anyone here tried the trade in program on ShopBlackBerry? My Z10 to Z30 Trade in was valued at $50. Been almost 2.5 months and no sight of the promised cash card yet. The Customer Service tool on the website returns an error.

    Thanks for any tips...

    Flicked out via Zed30
    10-27-14 11:25 AM
  2. howarmat's Avatar
    i forgot they even had this.Really they only gave you $50 for your z10? maybe have to call them
    10-27-14 11:31 AM
  3. Dunt Dunt Dunt's Avatar
    Was the trade in program through ShopBlackBerry (Digital River) or through BlackBerry.com.... two different companies.

    Did the tracking data show it got delivered? Should have been included with the shipping label you printed to send it in.

    You should have also gotten and email with some contact info.... so I'd call them.
    10-27-14 11:43 AM
  4. lovedaazn's Avatar
    I don't even see a trade in option on the ShopBlackBerry. ( digital river)

    Posted via CB10
    10-27-14 01:43 PM
  5. Tornado99's Avatar
    Ya, I guess it is actually within the BlackBerry website, under Where to Buy section, scrolled all way to bottom.

    Will check the confirmation emails to see what options exist for following up. Just wanted to know if others here had experience with the turn around times etc.

    Flicked out via Zed30
    10-27-14 01:59 PM
  6. Tornado99's Avatar
    Wow, after finally locating the support telephone number (they make it difficult to see), I ended up having to describe to them where on their website the trade up program was (Canada site only) and how it is supposed to work according to the detailed there. No there is nothing about being required to purchase a new phone from that website, just to submit the UPC code from the new phone with the old phone being sent in.

    Now I'm waiting to hear back once they review further.

    Flicked out via Zed30
    10-27-14 02:56 PM
  7. Tornado99's Avatar
    They got me an alternate email to send in my status request. Seems BlackBerry does not manage this trade in program and they are not permitted to contact the sub contractor directly.
    At least this fresh email Addy hasn't bounced right back as undeliverable like the Customer Support email on the program page.

    Further callback from BlackBerry support, they now have higher approval to contact the sub contractor on my behalf and will be following up within a few more days.


    Flicked out via Zed30
    10-27-14 03:13 PM
  8. Aljean Thein's Avatar
    Didn't know they do a trade ins. Is it worth it?

    Posted via CB10
    10-27-14 03:33 PM
  9. Tornado99's Avatar
    Didn't know they do a trade ins. Is it worth it?

    Posted via CB10
    Ummmm, that's what I'm trying to determine...not yet gotten satisfaction.

    Flicked out via Zed30
    10-27-14 03:46 PM
  10. Dunt Dunt Dunt's Avatar
    Didn't know they do a trade ins. Is it worth it?

    Posted via CB10
    To get $50 for a Z10 and go through all this trouble..... I'd have to say no.

    Think you could get more value keeping it in case you need a backup, or better yet selling it on eBay or Craigslist.
    10-28-14 09:26 AM
  11. Tornado99's Avatar
    Following up on this thread. BlackBerry contacted their sub vendor that handles these tradeups...and the sub contacted me to inform a fresh cheque is on its way.

    BlackBerry checked in today to ask if the sub had reached out. All very well handled so far.


    Flicked out via Zed30
    Andy_bb_king likes this.
    11-03-14 10:51 PM
  12. Tornado99's Avatar
    OK, I finally received my trade in cheque...$50 in USD, so that helps!

    Strangely, address of the sending agency is OTTAWA, IL...and the bank is on WACKER Drive....you can't make this stuff up folks!


    Flicked out via Zed30
    Jamie Wooten likes this.
    11-13-14 10:51 PM
  13. GreenCopperz's Avatar
    Glad you finally got your trade in rebate.

    11-13-14 10:58 PM
  14. slagman5's Avatar
    Why would you even trade in your Z10 for $50 when you probably could have sold it already for $100 by now??

    ?Posted without the aid of AutoCorrect with my physical keyboard via CB10
    TheQuietRioter likes this.
    11-13-14 11:00 PM

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