1. clintonroche's Avatar
    Last week my redirector was working properly.

    The IT department just installed a new Outlook Server at work and when I pull up my desktop manager the server status is showing offline, but it shows my pin number. Everything on desktop manager is lit up except for my email settings and it is blacked out when I go to click on it, it gives this error message " Email settings are not available without an online connection to your messaging system."

    Then when I pull up my redirector it says under the status box " Not configured- please run BlackBerry Desktop Manager."

    If anyone has a solution to this problem it would help me out tremendously
    12-01-08 08:58 AM
  2. BBJess's Avatar
    You can close this "ticket" as your IT department resolved the issue by deleting your profile in Active Directory and recreating the profile. Somehow in the switch of the servers your profile got corrupt.
    01-20-09 09:02 AM
  3. clintonroche's Avatar
    01-20-09 09:08 AM