1. bionks's Avatar
    i just installed OS 4.5 and upgraded to DM 4.7...both were d/l from the RIM via telus websites. all was going well until the install to my handheld popped up saying there was an error...i had to go so i hit ok without looking at the error it found and the DM window remained open, nothing was happening. i removed my phone from laptop and out the door i went. i took out my phone to call my bf and i see that the entire phone is reset, there are none of my personal things there. a few hours later i get back home, start up the DM to see what happens and all is well, no error msgs, pop ups, nothing. so i restored my backed up info and was happy...until the stupid roxio media manager installer window opens and starts flashing. it tells me it's installing roxio media manager. wonderful. up pops the familiar "file not found" and i hit cancel. then it opens again, says it's gathering the required information, then tells me it can't dfind a file. i hit cancel and the process continues. the stupid thing won't go away!! it needs file Roxio Media Manager.msi which is not anywhere that i can find. what do i do to make this extremely annoying installer stop popping up??
    thanks in advance
    01-07-09 10:40 PM
  2. amazinglygraceless's Avatar
    Uninstall DM. Download and install the Windows Installer Cleanup
    . Once it is installed run it and remove any reference to
    RIM, Roxio and/or Blackberry.

    Restart the PC and attempt to install DM again

    Also, consider installing DM 4.6 instead of 4.7. There have been
    quite a few problems reported with that version.
    Last edited by amazinglygraceless; 01-07-09 at 11:05 PM. Reason: Forgot to add link.
    01-07-09 11:03 PM
  3. bionks's Avatar
    01-08-09 10:46 AM
  4. zeroride's Avatar
    How can you run the Windows Installer Cleanup Utility when the window keeps popping up and won't let the utility run?
    08-29-09 01:18 PM
  5. zeroride's Avatar
    I found this fix and tried it. It was the only thing that worked for me.

    The following steps will completely remove any Roxio and Sonic software from your computer.

    1. Disable your startup applications using MSCONFIG. This will disable any unnecessary background or system tray applications from loading.
    - Go to Start -> Run. Type "msconfig" (without quotes) then click OK.
    - Select the Startup tab.
    - Click the Disable All button.
    - Click the Apply button, then click the OK button.
    - Click the Restart button.
    To reverse this at the end of installation, go back into MSCONFIG and select Enable All and restart (that can be done once installation is complete).

    Note: Some anti virus/spyware programs may not be disabled using the steps listed above. You may need to check with your anti virus/spyware vendor on how to temporarily disable them.

    2. Remove any Roxio and Sonic programs from Add or Remove Programs or use the Windows Installer Clean Up Utility (recommended) if you receive a certificate file error while trying to remove the Roxio program.
    - Click here to go to the Microsoft Windows Installer Clean Up Utility download page.
    - Scroll down to and click on Download the Windows Installer Cleanup Utility package now.
    o Click on Save and choose to save it on your Desktop.
    o On your Desktop, double-click on msicuu2.exe file and follow the on-screen instructions to install.
    - Click on Start -> All programs -> Windows Install Clean up.
    - Select Roxio Easy Media Creator, DirectXServiceInstall, and any entry started with Roxio or Sonic.
    - Click on Remove.

    3. For the step below you will need to show hidden files. This can be done by clicking on my computer then go up and click on Tools -> Folder Options -> View tab. Make sure show hidden folders is selected and click Apply.

    4. Delete these folders from your hard drive.

    Note: When trying this step you may receive a message that a "file is in use". Simply drag that file to your desktop and it can be removed after restarting the computer. Also note that "Username" referred to below is the name you use when logging into Windows XP.

    C:\Program Files\Roxio
    C:\Program Files\Sonic
    C:\Program Files\Common Files\Roxio Shared
    C:\Program Files\Common Files\Sonic Shared
    C:\Documents and Settings\All Users\Application Data\Roxio
    C:\Documents and Settings\All Users\Application Data\Sonic
    C:\Documents and Settings\Username\Application Data\Roxio
    C:\Documents and Settings\Username\Application Data\Sonic
    C:\Documents and Settings\user name\Local Settings\Application Data\Roxio

    Empty the recycle bin once the steps above are completed.

    5. Go into your browser and clear out the cookies and browsing history. This is usually found in the Tools -> Options window under the General or Security tab.

    6. Remove these keys from the registry:


    To export a copy of your registry, please do the following:
    - Go to Start -> Run. Type "regedit" (without quotes) and click OK.
    - Locate and left click File in the upper left hand corner of the Registry editor.
    - Click Export (Export range "All" should be selected).
    - Choose a location on your hard drive and give the file a name.
    - Click Save. Your registry should now be backed up in a .reg file to the location you specified

    Registry edit instructions:
    - Go to Start -> Run. Type "regedit" (without quotes) then click OK.
    - Double-click the HKEY_CURRENT_USER folder this will expand or open the folder.
    - Locate the Software folder.
    - Locate the Roxio folder.
    - Right click on Roxio and click delete.
    - Do the same for the Sonic folder.
    - Close the HKEY_CURRENT_USER folder.

    Do the same for the HKEY_LOCAL_MACHINE folder.
    - Double-click the HKEY_LOCAL_MACHINE folder this will expand or open the folder.
    - Locate the Software folder.
    - Locate the Roxio folder.
    - Right click on Roxio and click delete.
    - Do the same for the Sonic folder.
    - Close the HKEY_LOCAL_MACHINE folder.

    7. Restart the computer then reinstall Easy Media Creator.
    08-31-09 07:44 PM