1. cheerful's Avatar
    8310 on BES and IT policy mandates encryption of media card. Trying to read .REM files from on the PC.

    Tried DM 4.7 and 5.01 with MM. It works fine on my home PC.

    At work, in DM, MM is greyed out.

    If I go to Program Files\Roxio\Media Manager 9\MediaManager9.exe, it will crash on start up:

    The application has requested the Runtime to terminate it in an unusual way.
    Please contact the application's support team for more information.

    In event viewer:

    Faulting application mediamanager9.exe, version 9.4.4.1, faulting module device_file_access_dll.dll, version 4.7.0.14, fault address 0x0007e98f.

    What can I do to fix this? Or can I get around MM?

    Thanks!
    11-03-09 03:40 PM
  2. Laura Knotek's Avatar
    8310 on BES and IT policy mandates encryption of media card. Trying to read .REM files from on the PC.

    Tried DM 4.7 and 5.01 with MM. It works fine on my home PC.

    At work, in DM, MM is greyed out.

    If I go to Program Files\Roxio\Media Manager 9\MediaManager9.exe, it will crash on start up:

    The application has requested the Runtime to terminate it in an unusual way.
    Please contact the application's support team for more information.

    In event viewer:

    Faulting application mediamanager9.exe, version 9.4.4.1, faulting module device_file_access_dll.dll, version 4.7.0.14, fault address 0x0007e98f.

    What can I do to fix this? Or can I get around MM?

    Thanks!
    Uninstall DM with media manager. Install DM without media manager. If you want to add files just enable mass storage mode on your BB, and drag and drop them from your PC using Windows Explorer. It is easier than using Roxio and will not crash your PC.
    11-03-09 09:31 PM
  3. cheerful's Avatar
    That does not work. IT policy mandate encryption. Then there is no way to read them back via mass storage.
    11-04-09 07:45 AM
  4. jabbs1's Avatar
    Roxio in general is an extremely bloated and slow program.
    11-04-09 09:47 AM
  5. cheerful's Avatar
    I know it's bloated. Is there any alternative to deal with encrypted files?
    11-04-09 01:13 PM
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