iv been having an issue with my blackberry lately
a diagaonal line of dead pixels have come in from the left hand corner of my bold
poped into the o2 shop and the man said that its quicker and easier for me to ring RIM myself and get it sorted that way. he said the numbers in the box.
trouble is iv looked and ther is no number and i cannot find one on the site either
I'm afraid the man didn't know what he was talking about, or was just trying to get rid of you. RIM doesn't provide support direct to the customer. If your Bold is still in warranty, take it back to the shop and politely insist on speaking to someone else. Within 30 days you get a new phone. After 30 days and up to a year, you get a refurbished phone. That's RIM's standard warranty.
Any number you got from O2 will be likely be a "for-fee" number. It won't hurt to call it, find out the charge, and then decide if you want to pay it. RIM might not charge you, just to tell you to go back to your carrier for service.
Take your sales receipt to a different store. You are outside the free new replacement window, but you can get a refurbished unit. That's RIM's standard warranty. The carrier has to honor it.
has all been one big joke really!
o2 wanted to have nothing to do with me or my blackberry
they gave me a number for RIM to get it fixed not telling me it was to be fixed for a fee! (�126 for a replacement screen!)
in the end just rang the phone insurance and they have a new one coming to me tomorow
